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Principal/Senior Principal Success Manager-Pharmaceuticals Industry (East/Centra Job in Cleveland, Ohio US

Principal/Senior Principal Success Manager-Pharmaceuticals Industry (East/Centra

Salesforce.com, Inc. - Cleveland, OH

Posted: 4/9/2021 - Expires: 7/8/2021

Job ID: 226090217

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Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success Group

Job Details
The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

The ideal Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language.

Responsibilities:

Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals, assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds

Guide a customer on org strategy, governance and change management best practices based on customer needs

Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth

Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders

Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives

When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Qualifications & Skills:

Experienced professional with 7-10 years relevant industry expertise

In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry

Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections

Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired

Able to articulate the importance and value of Governance to Business and IT executives

Good understanding of enterprise architecture principles strongly preferred

Ability to quickly grasp and distinctly explain technological and business concepts

Leadership Qualities:

PASSION: Passionate about Customer Success

THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller

URGENCY: Ability to move fast and drive business value and results

OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

TRUST: Trust the company's core values

ADAPTABLE: Excels in high levels of uncertainty and change

For Colorado-based roles: Minimum annual salary of $104,000. You may also be entitled to receive incentive compensation, restricted stock units, and benefits.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

 and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or Salesforce.org.

Salesforce welcomes all.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
51172525
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A