ADB Safegate leads the world in smart solutions that help airports handle more aircraft, safely and efficiently, from approach to departure. Our products and services can lift any airport's performance from approach, runway and taxiway lighting; to tower-based traffic control systems; to intelligent gate and docking automation.
We are looking for talented and enthusiastic people with the passion to support our vision and help to change the future of aviation. We are now offering a fascinating position as a Project Coordinator.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions:
Work with cross-functional teams to facilitate project execution and manage customer deliverables.
Coordinate the efforts of team members and third-party contractors or consultants to deliver projects according to plan.
Be an integral part of our distinguished project team by being a great communicator, working effectively with others, being dedicated to the goals of the team and company, working productively through others to meet scheduled task completion dates.
Identifies routine issues that may affect the planned results and make recommendations for resolution.
Serves as primary customer point of contact during post contract award through to delivery answering questions and providing updates on delivery, product questions, while building strong working relationship for future business growth.
Leads collaboration between customer, operations, supply chain and engineering to develop overall project plan that best supports our customer expectations.
Support continuous improvement activities within organization identifying technology or processes to improve our customer experience.
Continuously monitors and reports financial forecast of customer contracts.
Assists in the resolution of routine contract problems.
Provide feedback to product design teams so that products can be tailored to clients' needs.
Answers customers' questions about products, prices availability or credit terms.
Maintain customer records.
Inform customers of estimated delivery schedules, warranties or other information pertaining to purchased product.
Accounts Receivable follow up on past due accounts.
Provide back-up support to other Project Coordinators.
Responsible for processing customer returns and all necessary documentation.
Provide submittals to customer for approval.
Provide project closeout documentation.
There are no supervisory responsibilities for this position.
Formal Education & Certification
Bachelor's degree with 5 years' experience or High School Diploma/GED and 8 or more years related experience.
Ability to read, analyze, and interpret common product information such as blue-prints/plan sets.
Ability to respond to common inquiries or complaints from customers.
Works on multiple projects and initiatives of moderate complexity simultaneously.
Ability to scope and define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions.
To perform this job successfully, an individual should have knowledge or ability to learn CRM systems; Database software; Internet software; Order Processing systems; Spreadsheet software and Word Processing software.
Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently while following company procedure, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.
Conducts positive negotiations, ability to compromise, handles conflict, seeks common ground, articulates own and others goals, stays focused on positive outcome.
Knows and explains product features/benefits, understands/sells the full product line, understands customer's business operations and needs, understands/responds to the competition, applies market knowledge.
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, handles information flow.
Sales Team Support
Shares information with manager and team, works as part of a team, works with other departments, follows company policies and values, balances short- and long-term goals.
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job within an office or remote office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.
ADB Safegate is an Equal Opportunity/Affirmative Action Employer