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Senior Field Service Technician - First line Job in Hamilton, Ohio US

Senior Field Service Technician - First line


Posted: 4/10/2021 - Expires: 7/9/2021

Job ID: 226117026


Job Description

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Position Overview

As an ATM Service Technician, you will troubleshoot, report, and perform all necessary service on ATM equipment for our clients. You will serve as the primary customer contact and be responsible for providing great customer service and fostering good working relationships.

Work hours: Evening and Weekend Shifts (3:00 pm - 11:00 pm)

You are responsible for

Contacting customer with the estimated time of arrival

Escalating problems and reassigning calls when appropriate

Accurately reporting service data

Participating as a member of the Technician Team

Completing preventative maintenance inspections

Implementing all field change orders

Organizing and updating technical documentation

Maintaining effective communication with Business Team and team members

Developing working knowledge of all operating standards, practices, and procedures

Providing customer contact for all post-installation problems


6 months - 2 years of technical service experience

Valid driver's license

High school degree/GED or equivalent related experience

Computer literate

Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment

Acceptance of exposure to the outside elements

Exceptional customer service skills are needed

Ability to organize and inventory truck stock parts and tools

Sense of urgency, organizational skills, professional presence and work in team environment

Preferred Qualifications

Technical/Vocational School preferred

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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