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IT Help Desk Technician Job in Streetsboro, Ohio US

IT Help Desk Technician

Ametek, Inc. - Streetsboro, OH

Posted: 4/13/2021 - Expires: 5/13/2021

Job ID: 226206348


Job Description

Job ID: 18850

Position Description:
Micro-Poise Measurement Systems a business unit of AMETEK is searching for an experienced IT Help Desk Technician.

As a Help Desk Technician, the qualified candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing, and upgrading hardware and software solutions, and supporting the internal IT Help Desk.

The qualified candidate must have a mix of strong technical knowledge and customer service skills, and be passionate about technology and helping people.


Serve as the first point of contact for end users seeking technical assistance

Perform on-site and remote troubleshooting through diagnostic techniques and pertinent questions

Process and resolve problems to the end users satisfaction

Document internal processes and procedures

Install, modify, and repair computer hardware and software

Manage PC setup and deployment for new employees using standard hardware, images, and software

Assist with on-boarding of new users

Perform timely workstation hardware and software upgrades as required

Support audio and video equipment in conference rooms

Manage and monitor internal assets to ensure accurate inventory records

Other duties may be added, elevated, or assigned as needed

Position Requirements:
BS/BA in IT, Computer Science, or relevant field

Excellent knowledge of Microsoft Office 365 products (especially Excel and Access)

Elevated understanding of Windows-based computer systems (Windows 7 and 10) and iOS mobile devices

Ability to diagnose and resolve basic to intermediate technical issues

Strong customer service skills with the ability to communicate technical information, both verbal and written, to a wide range of end-users

Additional Preferred Requirements:

2 + years experience as a help desk technician or other IT support role

Thorough understanding of ERP database schema

Strong knowledge of the ERP systems Fourth Shift or Navision

Report development using Microsoft SQL 2008 R2 or above

Strong knowledge of various PLC applications (Allen-Bradley, Siemens, GE Proficy, etc.)

We are an Equal Opportunity Employer and do not discriminate against
any employee or applicant for employment because of race, color, sex,
age, national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5