Customer Account Analyst/Customer Service Rep
FT Sal/WhCo OT
# of Openings
About the Organization
Sun Chemical, a member of the DIC group, is a leading producer of printing inks, coatings and supplies, pigments, polymers, liquid compounds, solid compounds, and application materials. Together with DIC, Sun Chemical has annual sales of more than $7.5 billion and over 20,000 employees supporting customers around the world.
The Customer Account Analyst is responsible for all functions relating to the servicing of customer accounts. The CAA is expected to provide an exceptional level of support and expertise to customers by effectively managing issues and responsibilities that are inherent to the position. The CAA acts as a liaison between Sales, Supply Chain, Manufacturing, Product Management, and Logistics in fulfilling requests and for problem resolution as needed.
ESSENTIAL JOB FUNCTIONS:
Manage a portfolio of customer accounts
Enter orders in an effective and precise manner
Recognize appropriate situations for escalation
Actively communicate with the customer on order changes, future orders, and other non-order related requests.
Develop strong relationships with customers, as well as the sales team and other functional areas.
Establish and complete contacts from various channels (email, phone)
Identify potential issues and work to resolve them proactively
Follow established processes to manage exceptions
Monitor customer open orders and shipments, as well as other relevant data
Other duties as assigned
2-3 years' experience in a Business to Business environment with proven track record of servicing internal and external customers
Customer focused with strong interpersonal skills
Must be able to use critical thinking skills to help solve problems or generate new ideas
Ability to prioritize customer demands and manage multiple requests with attention to detail
Excellent level of proficiency in business communication, including strong verbal and written communication skills required
Bilingual English/Spanish a plus
Some experience with SAP or other ERP system preferred
Proficient Microsoft Office skills (Word, Excel, Outlook)
High School Diploma/GED required.
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.