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Staff Implementation Project Manager Job in Westerville, Ohio US

Staff Implementation Project Manager

NICE Systems Inc - Westerville, OH

Posted: 4/15/2021 - Expires: 5/15/2021

Job ID: 226267113


Job Description

Staff Implementation Project Manager

Location: Salt Lake City, UT; Columbus, OH or Remote, USA

The Staff Implementation Project Manager's primary responsibilities are centered on the implementation of NICE inContact ACD/IVR and WFO products once a sale has been made through either direct or indirect channels. There is a high amount of customer interaction, requiring detailed communication and professionalism

As a Staff Implementation Project Manager, a Typical Day Might Include the Following:

  • Direct and manage project development and delivery from beginning to end. Set and continually manage project expectations with team members and stakeholders.
  • Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners.
  • Develop project plans, diagrams, and communications documents.
  • Estimate the resources and participants needed to achieve project goals. Negotiate with other department managers and implementation managers for the allocation of required staff.
  • Identify and manage project dependencies and critical path.
  • Plan and schedule project timelines and milestones using appropriate tools. Track deliverables.
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Build, develop, and grow any business relationships vital to the success of the project.
  • Collect sign-off confirming the customer's agreement on project completion and "acceptance".
  • Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements.
  • Develop best practices and reusable tools for project execution and management.

To Land This Gig You'll Need:
  • Bachelor's degree in Business Management or related field or related work experience required.
  • 6+ years experience in project management or technically relevant occupation
  • Experience in call recording or telephony industry
  • Strong project management skills in planning and coordination for timely delivery
  • Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables
  • Excellent verbal and written communication
  • Ability to motivate and encourage a project team
  • Critical thinking and problem solving skills
  • Understanding of technology and software development cycle
  • Resource management skills
  • Risk management skills
  • Ability to make independent and sound decisions
  • Financial and budget competencies
  • Organized and comfortable planning several months in advance

Bonus Experience:
  • PMI certification desired

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXone, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 6