Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 100 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S
Berger Transfer & Storage, Inc is growing and that means new career opportunities! Join us and be part of an iconic family of companies with a great culture, unmatched co-worker camaraderie and plenty of development opportunities! At Berger, our top priority is having employees who can live up to the demanding expectations of our customers and markets. We believe our employees, who bring their hard work and dedication each and every day, are the source of our strength and success. Our ideal candidate will have an immediate connection to Berger's Mission Statement of helping every customer to have a positive, memorable experience, as well as embodying our vision and values. Candidates who connect through positive and respectful interactions, and strive to be open, honest and fair will be at the top of our list.
We are seeking a CUSTOMER SERVICE REPRESENTATIVE to join our team in Cincinnati, Ohio! Our Customer Service Representative is our main point of contact for our clients and provides excellent customer service to both our internal and external customers, ensuring everyone has a memorable, positive experience.
Responsibilities for our Customer Service Representative include but are not limited to:
Serve as the main contact hub for assigned customers, providing them with the most up-to-date information and excellent customer service;
Maintain confidential information;
Confirm with OA/DA agents when applicable;
Register shipments in the Allied system;
Utilize company routing program for customer delivery schedules;
File accurate records;
Perform other clerical duties;
Other duties as assigned by management.
The successful candidate for this position will share the following knowledge, skills and abilities:
High School Diploma or equivalent preferred;
Previous customer service experience is required;
Previous household goods and moving experience preferred but not required;
Strong attention to detail;
Highly motivated self-starter with a positive, can-do attitude;
Excited to learn and grown with an established company;
Well organized and can complete tasks before and or by deadlines;
Ability to scan and in-put information into our computer systems;
Strong word, excel and Microsoft Outlook knowledge;
Ability to work both independently and as part of a team
Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:
Medical, Dental & Vision Benefits;
Paid Time Off (accruing your very first day!);
Employee Discounts with Verizon, Sketchers and more!
High School (preferred)
1 years: Customer Service Experience (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Berger Transfer & Storage Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace.
All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.