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Customer Care Representative Sign-on Bonus Job in Aurora, Ohio US

Customer Care Representative Sign-on Bonus

PartsSource LLC - Aurora, OH

Posted: 4/14/2021 - Expires: 5/30/2021

Job ID: 226275459

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Job Description

Customer Care Representative
 
**Join by May 31st and receive a sign-on bonus of $1250.   (Eligible positions only; Paid after 90 days of employment)
 
** 10am  - 7pm Shift Opportunity
 
SUMMARY:
 
Combining a suite of software-enabled services with industry best practices, PartsSource empowers customers to drive costs out of healthcare supply chain delivery. By automating the highly complex workflow associated with procurement, PartsSource delivers the industry’s only online, fully integrated medical products and repair parts marketplace. PartsSource facilitates millions of transactions annually by connecting 6,000 OEMs and suppliers to over 3,000 hospitals and 12,000 clinical sites worldwide.
 
Founded in 2001, rapidly growing, and profitable, PartsSource continues to expand its marketplace of procurement and service solutions to ensure Healthcare is always on. PartsSource is answering the call for healthcare’s strong demand for game-changing eCommerce technology.
 
Responsible for daily sales support of assigned accounts, necessary to achieve monthly financial goals for company.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 
  • Managing incoming calls and customer service inquiries via email
  • Provide appropriate order updates, pricing quotes and other customer related support activities, supporting the inside sales team, to keep them focused on outbound sales activities, and ensuring customer satisfaction
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Works with other departments internally, to resolve customer questions and issues quickly
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers
  • Other duties may be assigned to meet business needs.

QUALIFICATION/REQUIREMENTS:
  • Excellent written and verbal communication skills
  • Ability to multitask and stay organized
  • Strong analysis and judgment skills
  • Works well in a team environment

EDUCATION/TRAINING/EXPERIENCE
  • Customer Service experience is a plus
Customer Care Representative
 
**Join between March 8th and April 30th and receive a sign-on bonus of $750.   (Eligible positions only; Paid after 90 days of employment)
 
** 10am  - 7pm Shift Opportunity
 
SUMMARY:
 
Combining a suite of software-enabled services with industry best practices, PartsSource empowers customers to drive costs out of healthcare supply chain delivery. By automating the highly complex workflow associated with procurement, PartsSource delivers the industry’s only online, fully integrated medical products and repair parts marketplace. PartsSource facilitates millions of transactions annually by connecting 6,000 OEMs and suppliers to over 3,000 hospitals and 12,000 clinical sites worldwide.
 
Founded in 2001, rapidly growing, and profitable, PartsSource continues to expand its marketplace of procurement and service solutions to ensure Healthcare is always on. PartsSource is answering the call for healthcare’s strong demand for game-changing eCommerce technology.
 
Responsible for daily sales support of assigned accounts, necessary to achieve monthly financial goals for company.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: 
  • Managing incoming calls and customer service inquiries via email
  • Provide appropriate order updates, pricing quotes and other customer related support activities, supporting the inside sales team, to keep them focused on outbound sales activities, and ensuring customer satisfaction
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Works with other departments internally, to resolve customer questions and issues quickly
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every customer
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem solving and turning frustrated customers into repeat customers
  • Other duties may be assigned to meet business needs.

QUALIFICATION/REQUIREMENTS:
  • Excellent written and verbal communication skills
  • Ability to multitask and stay organized
  • Strong analysis and judgment skills
  • Works well in a team environment

EDUCATION/TRAINING/EXPERIENCE
  • Customer Service experience is a plus
 
 

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
First
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4