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Program Manager - REMOTE (77125BR) Job in Cleveland, Ohio US

Program Manager - REMOTE (77125BR)

Black & Decker (US), Inc. - Cleveland, OH

Posted: 4/15/2021 - Expires: 5/15/2021

Job ID: 226311121


Job Description


Job Description

Stanley Black & Decker, an S&P 500 company, is a $10 billion dollars diversified global provider of hand tools, power tools, and related accessories, mechanical access solutions, electronic security solutions, engineered fastening systems and more. This opportunity resides within Stanley convergent security solutions, a global division of Stanley Black & Decker. We design, install, service, and monitor security systems that integrate intrusion, holdup, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services and technologies we are the provider of choice for industrial, government, commercial, residential and national account customers such as schools, hospitals, retailers, financial institutes and airports.
The Program Manager will play a key role in the management of design, installation, maintenance, and specification development tasks in support of both local and national account clients.

Position Responsibilities:
  • Responsible for coordinating new installations for the assigned customer
  • Work directly with Service Technicians and Branch Project Managers to ensure projects are completed as per the project deadline
  • Meet with customer to determine customized security solutions that will meet their individual needs 
  • Responsible for initiating, tracking and coordinating security issues for assigned customer, correcting programming issues, determining vendor involvement and setting response priority to security issues
  • Serve as the primary customer interface to effectively communicate and ensure customer satisfaction
  • Act as a liaison between the branch and the customer
  • Maintain the quality, quantity, and timeliness of answers to customer questions or problems
  • Provide monthly reports on the installation service work to customer and direct manager
  • Ensure the timely issuance of technical service reports and the proper dissemination of information
  • Provide technical support, in person and via telephone, to dealers and end users, sales, and customer service
  • Communicate with appropriate departments regarding customer complaints that could develop into product issues, customer dissatisfaction or major product failures
  • Performs other duties as assigned.
Required Qualifications
  • Associate’s degree or 5+ years experience in lieu of degree in systems integratin or financial industry
 Preferred Qualifications 
  • Working knowledge of SAP and ERP systems preferred
  • Certified in A+, NBFAA Level 2, NICET Level 3, Certified CSPM or PgMP
  • Proficient with personal computers and Microsoft Office including Windows NT, SQL and Network Training
  • Excellent written and verbal communication skills
  • Ability to balance multiple priorities and excel in a deadline driven environment
  • Knowledge of FLSA laws and regulations along with prevailing wage rate laws for respective territory
  • Must be customer service-oriented



Identified Skills

Job Summary

Employment Type:
Full Time Temporary/Contract/Project
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5