Requisition Number: 81050
The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, order entry, queue monitoring, asset tracking, reporting, invoicing, assisting with RFP production, shipping, receiving, and/or other warehouse & administrative tasks.
What you'll do at Insight
Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product.
Manage all aspects of assigned vendors, back-orders, ETA's.
Work with vendors and Field Service, RTV department on problem warranty claims.
Work with vendors in acquiring RMA's for damaged, unused product.
Work with finance to resolve any vendor issues, as necessary.
Handle/track warranty claims.
Responsible for invoice client SLA adherence
Team Mailbox Management
Manage team mailbox, ensuring emails are addressed throughout the day.
Address any issues that are submitted.
Answer questions internal & external re: processes, procedures, inbound/outbound shipments
Identifying Billing and Inventory discrepancies
Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
Responsible for maintaining accurate costing, classification, and status of assigned products.
Work with internal personnel on problems relating to parts ordering information.
Reconcile contents of shipment compared to shipping documents while noting any discrepancies or damage. Operate computer terminal to enter receipts and printer to print labels. Accurately mark the correct number on product, and correctly label products.
Responsible for receiving and processing electronic and paper Invoice media
Excellent organizational skills required to maintain internal/external reporting of assets.
Ability to adapt in a fast-paced environment with a focus on attention to detail.
Clear communication skills required to deliver client facing messages verbally and in writing.
Other duties as assigned.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight IntelligentTechnology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19countries providing Insight Intelligent Technology Solutions for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409on theFortune 500, #15on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leadstomorrow's success. Learn about careers at Insight:.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes:Columbus||Ohio (US-OH)||United States (US)||OPS|| None||US - Columbus, OH||
Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law