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Door Program Coordinator Job in Mount Hope, Ohio US

Door Program Coordinator

Overhead Door Corporation - Mount Hope, OH

Posted: 4/16/2021 - Expires: 5/16/2021

Job ID: 226347818


Job Description

Role and Responsibilities

    • Review all incoming F&I orders and communicates with Retailer on any insufficient information.

    • Performs all order processing functions under established automation controls.

    • Assist in Installing Dealer setup by collecting proper documentation from applying dealer.

    • Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance.

    • Respond to all incoming furnish & install calls from Retailer, Customer, and Installing Dealer.

    • Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.

    • Ensure accurate costing for Retailer and Installing Dealer.

    • Update Retailer on all open orders as required.

    • Follow-up with installers on all open orders to ensure timely order completion.

    • Maintain accurate file of all complete furnish & install orders.

    • Research and reconcile Open AR/Unapplied cash issues.

    • Maintain an accurate account of order correspondence.

    • Obtain retail approval for all additional order requirements.

    • Work with Sales center to ensure timely delivery of furnish & install product.

    • Mail/fax sales literature and service information to customers.

    • Provide follow-up with customer, retail store or dealer as necessary.

    • Process and communicate order cancellations.

    • Process and communicate any necessary credits or charge-backs according to procedure.

    • Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders.

    • Provide installer/retail service over the telephone.

    • Investigate and respond to installer/retailer order inquiries.

    • Phone dealers/retailer/customers as required and provide requested assistance.

    • Take, investigate and solve customer complaints.

    • Interface with dealer/retailers to solve customer problems.

    • Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues.

    • Other related duties as required.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5