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Community Specialist 1 Job in Westlake, Ohio US

Community Specialist 1

Hyland Software, Inc. - Westlake, OH

Posted: 4/16/2021 - Expires: 7/15/2021

Job ID: 226356109


Job Description

Community Specialist 1

Job ID


# of Openings


Job Locations

Remote - U.S.




The Community Specialist 1 is focused on supporting member access, functionality, and administration of our online communities.

What you will be doing

Review and approve/deny, update account details, and grant permissions/access for ID/account requests.
Provide member assistance via in-site chat, help tickets, and online help forum by responding to platform and functionality related inquiries. Provide recommendations for training based upon identified of trend.
Administer site governance, processes, and standards. Moderate forums, identify opportunities to engage, update content tags.
Record bugs reported through help tickets, member feedback, and personal findings. QA bugs once complete. Create and follow-up on known issue posts to inform the community when general issues are opened and closed.
Assist with creating role-based guides that document features and functionality in the community. Partner with team to make informed decisions to improve quality, layout, and overall functionality of community guides, with guidance and oversight from management.
Assist creating and refining educational content, and assist conducting/recording training sessions for customers, partners, and employees.
Assist with creating blog posts about platform tricks, tips, and functionality to educate and engage members.

What will make you successful

Bachelor's degree or equivalent experience
Experience in marketing, marketing communications, technical support, and/or customer success
Microsoft Windows and Office proficient
Collaboration skills, applied successfully within team as well as with other areas
Critical thinking and problem solving skills
Customer service orientation
Oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Web research and analysis skills
Self-motivated with the ability to manage projects to completion with oversight
Able to thrive in a fast paced, deadline driven environment
Demonstrated ability to establish rapport and gain the trust of others
Highly organized and experienced at successfully multi-tasking
Keen attention to detail
Sharp, fast learner with a technology curiosity and aptitude
Up to 5% travel time required

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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