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Contact Center Representatives - OMJST Job in Akron, Ohio US

Contact Center Representatives - OMJST

Crum & Forster Pet Insurance Group - Akron, OH

Posted: 4/19/2021 - Expires: 7/16/2021

Job ID: 226409193


Job Description


Job Title: Contact Center Representatives

Worksite Location: Akron, Ohio

Openings: 30


How to Apply:

Email your resume to:
include Keywords number and title in subject line

Job Description: OhioMeansJobs Stark & Tuscarawas Counties is recruiting on behalf of Crum & Forster Pet Insurance Group. Please email your resume to: to have your resume forwarded to a hiring manager.

Over 200 employees and 25 office dogs call Crum & Forster Pet Insurance Group™ home. We believe in hiring great people and providing them with the opportunity to thrive. As a strategic partner of The American Society for the Prevention of Cruelty to Animals® (ASPCA®), we’re driven by our mission to help pets live longer, healthier lives, and truly believe in empowering employees to make a difference.

As a Contact Center Representative, you will assist pet parents along the pet health insurance journey, from discovery to research to sales to customer service. We don’t talk to people: we engage. We want every contact point to be memorable. That’s why we mail hand-written notes welcoming and thanking new customers, and we call to check on how pets are doing after they’ve been sick or injured. We’re a company built on meaningful relationships.

Your Day-to-Day

  • Educate pet parents to help them understand the benefits and value of pet health insurance
  • Answer incoming phone calls eager to assist
  • Utilize computer-based systems to manage phone calls and other interactions
  • Engage with team members to proactively solve problems and perform related work
  • Take ownership of goals and outcomes
  • Experience the joy of sharing the office with our four-legged friends

Stand Out from the Pack

  • Excellent communication skills
  • Customer service – a desire to help others
  • Professional, welcoming mindset
  • Genuine love of animals
  • Comfortable using a computer and phone throughout the day
  • Accountability, time management, multi-tasking

What We Ask

  • High School Diploma or Equivalent required

What We Provide

  • Starting wage: $15/hour
  • Generous benefits including:
    • Medical, Dental & Vision
    • 401(k) plan with company match
    • Employee Stock Share Purchase Plan with company match
    • Education Assistance Plan (Tuition Reimbursement)
    • Paid time off & 10 paid company holidays
  • Room to grow – we like to promote from within
  • We cover the training and exam costs for you to obtain your Ohio Property & Casualty Insurance License

Please note: The required shift for this position is 12:30pm-9:00pm Monday – Friday with rotating Saturdays

Pre-Employment Testing: Criminal Background Check

OMJ Staff Contact: RC5

Identified Skills

Contact Information

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
$15.00 - $15.00 /hour
Licenses / Certifications:
Ohio Property & Casualty Insurance License - Paid for by Employer
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4