Clerical Specialist-CARES Center
Provides specialized clerical support to area by applying established policies and procedures to a variety of clerical duties; some judgment is exercised when considering several pieces of information to determine the correct course of action. Reports to designated supervisor.
Additional Basic Function – if applicable:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Prepares, processes and/or maintains forms relevant to a specialized function/area based on established policies and procedures; may assist in the completion of forms; verifies accuracy and completeness of forms; may obtain missing information and/or verify accuracy of information prior to validating and processing forms.
Responds orally to questions/problems from students, parents, employees and others relative to area of specialization; may access information from a variety of sources; takes appropriate action to resolve problems (e.g., completes forms, directs to another area, etc.).
Maintains a system or subsystem of files regarding area of specialization.
Operates various office equipment (e.g., computer, calculator, copier, etc.).
May print and mail standard response letters (i.e., form letters) to students and others concerning requests for information or processing of forms pertaining to area of specialization; occasionally may alter or modify standard letters.
May answer telephone and greet visitors.
May type brief correspondence, routine forms, envelopes, memos, etc., using a computer.
May train and direct student or temporary employees; may participate in training new employees.
Performs related duties as required.
Additional Examples of Duties – if applicable:
High school diploma or equivalent. A minimum of six months’ clerical experience in an office or business setting.
Office practices and procedures
English grammar, spelling, and punctuation
Standard procedures for alphanumeric filing
Interpersonal communication to effectively interact with University personnel and public in person and over the telephone (e.g., to answer routine questions, explain procedures)
Keyboarding (i.e., 35 net words per minute), if required by position
Utilize Microsoft Office Suite
Apply policies and procedures
Read, write, and accurately follow oral and written instructions
Proofread written information
Maintain accurate records
Classify information according to established methods
Operate various office equipment
Perform basic mathematics (e.g., add, subtract, multiply, and divide whole numbers, fractions, and decimals, and to calculate percentages)
Learn and utilize specific software applications
Manage time effectively and set priorities
Preferred Qualifications – if applicable:
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical Requirements:
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to move objects. Incumbent must be able to communicate with others. Incumbent may be required to travel from building to building frequently and off campus occasionally. May require frequent use of video display terminal; may work varied hours to include evenings and weekends during peak periods.
Must pass a security check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For official job descriptions, visit www.kent.edu/hr.
Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State’s campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit www.kent.edu/smoke-free.
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.