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Client Service Support Associate Offsite Job in Columbus, Ohio US

Client Service Support Associate Offsite

Cass Information Systems, Inc. - Columbus, OH

Posted: 4/19/2021 - Expires: 5/19/2021

Job ID: 226415330


Job Description

The Client Service Support Associate - Offsite is responsible for the timely processing of internal rejects and suspends and maintaining Tandem files.

Requires 90 days of onsite training in our Columbus office.


  • Researches payment history to determine action necessary to resolve exception bills according to client procedures and Cass standards. 
  • Completes site file updates in the Tandem system according to procedures.
  • Contacts utility vendors when appropriate to obtain needed information and negotiates acceptable payment arrangements.
  • Acquires, investigates, and processes operations related inquiries from internal departments and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
  • Communicates and works in a professional manner with all Cass staff and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction. 
  • Documents errors in a timely and accurate manner.
  • Prepares or reviews all required departmental reports and maintains accurate production time sheets.
  • Attends periodic in-house meetings and training sessions.
  • Performs other duties as assigned by management.


  • Well developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
  • Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
  • Proficient in the Microsoft Office suite.
  • Excellent analytical, attention to detail, and problem solving skills.
  • High school diploma or equivalent required.
  • 6 months telephone and billing experience in a general business environment.


Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®.


Identified Skills

Job Summary

Employment Type:
Part Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4