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Relationship Associate - Customer Service Job in Dayton, Ohio US

Relationship Associate - Customer Service


Posted: 4/20/2021 - Expires: 7/19/2021

Job ID: 226435927


Job Description

The customer service relationship associate position is responsible for helping our branches retain and grow their customer base. This is accomplished by providing superior customer sales and service.


Responsible for providing consistent, superior sales and service to our customers which will result in a stronger customer relationships and bank growth.

Cross-sells and refers products by using an effective and consistent sales approach.

Serves our customers by processing over the counter transactions and assisting them with questions to continue to provide the high level of service our customers deserve.

Processes transactions in an accurate and professional manner using own judgment within established limits regarding the validity of transactions presented.

Assists customers with various inquiries and concerns by being knowledgeable of the bank operations, products and services offerings.

Balances cash drawer and maintains acceptable cash level in his/her teller area by following bank procedures and policies.

Processes proof work with the Panini scanner accurately and timely.

Follow and adheres to bank audit and compliance policies and procedures.

Responsible for assisting with various branch operational duties to help the branch run efficient.

Helps with bank and vault balancing by assisting the Branch Operations Supervisor with cash orders, ATM, vault and bank balancing.
Resolve a variety of simple maintenance requests and inquiries (i.e. address change, stop payments, research requests, etc.)

Identify possible physical and information security risks and maintain security awareness.

Provides flexibility of coverage during banking center hours of operation and at other banking centers within the market as needed.


Education and/or Experience - High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills -Ability to read and write and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability - Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4