Information Desk Specialist - Patient Relations/Info Desk
Information Desk Specialist
Schedule: Part-time (Benefits Eligible)
Hours: Monday - Friday, 12pm - 5pm. Occasional weekends.
The Information Desk Clerk works under the supervision of the Manager of Patient & Family Relations, and is responsible for greeting visitors, responding to their inquires/problems and directing the visitors to requested locations; issuing visitor badges; responding to phone inquiries; working with volunteers; communicating with nursing floor supervisors for special patient directions; orient new staff and volunteers.
700 Children's Drive
Columbus, OH 43205
Why Nationwide Children's Hospital?
The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children's Hospital, where Passion Meets Purpose.
Here, Everyone Matters. We're 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we'll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes aCollaborative Cultureto deliver on our promise to provide the very best, innovative care and to fosternewdiscoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's achanceto use and grow your talent to make an impact thattrulymatters.Because here, we exist simply to help children everywhere.
Nationwide Children's Hospital. A Place to Be Proud
Greets visitors, directs them to requested locations, issues visitor's badges after determining visitors meet age requirements, visitor guidelines, restrictions, and Guest Code verification and issues parking tokens to clergy.
Responds to visitor inquiries by phone and in person regarding patients locations and visiting hours; clinic appointments; hospital policies. Obtains majority of information from Epic.
Receives, records, and coordinates delivery of phone messages,logs in flowers, balloons,and other gifts for patients, parents, and/or staff.Receives, logs in and notifies departments of delivery of items and small packages. Receives and notifies the Volunteer Program of donations of toys, games, etc.
Responds to problems associated with patients, visitors, the public, and news media, and works closely with appropriate departments to refer or resolve problems. Refers sensitive or complex problems to Program Manager for resolution.
Additional tasks inclue but are not limited to, providing insurance companies with information regarding discharge dates, inventories and restocks Information Desk supplies and materials, and receives calls and takes messages for Volunteer Services staff members when they are unavailable.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
High school diploma and two years experience in a customer service setting. Must possess general office skills in order to maintain logs, utilize computer terminal and effectively direct visitors and volunteers.
Requires good listening and excellent interpersonal skills in order to effectively greet and assist visitors and respond to their needs in a pleasant and friendly manner.
Requires ability to prioritize duties regarding patients?, parents? and visitors? needs and maintain traffic flow in the lobby area.
Demonstrate attention to detail and have good teamwork skills. Knowledge of standard office equipment and medical terminology. Ability to type 35 words per minute.
Orientation time requires six months experience in order to learn department procedures and become familiar with hospital personnel to efficiently forward calls and answer routine hospital questions.
Ability to handle stressful situations while remaining composed.
Ability to maintain confidential information.
MINIMUM PHYSICAL REQUIREMENTS
Talking on phone/in person (Constantly)
Typing on keyboard (Frequently)
Lifting up to 25 lbs. (Occasionally)
Need help finding the right job?
We can recommend jobs specifically for you!
Click here to get started.