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Technical Service Representative Job in Grove City, Ohio US

Technical Service Representative

Avient Corporation - Grove City, OH

Posted: 4/21/2021 - Expires: 7/20/2021

Job ID: 226475344


Job Description


Avient Corporation (formerly PolyOne Corporation), with 2019 revenues of$4 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials that require less plastic

Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation

Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

Avient employs approximately 9,100 associates and is certified ACC Responsible Care and a founding member of the Alliance to End Plastic Waste. For more information, visit


At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE and Pride to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.

Job Summary

The ColorMatrix Liquid Color Concentrates business of Avient helps our customers boost their products through multiple stages of the production process. Reduced energy consumption, lower material costs, improved color dispersion, rapid color development and high-impact special effects add value and versatility to their offerings, giving them a leg up on the competition. ColorMatrix colors can be combined with a variety of performance and barrier additives to create multi-functional formulations that multiply the advantages for our customers' businesses.

Avient ColorMatrix has an excellent opportunity for a Technical Service Representative for our territory in the Midwest United States. This position reports to the Technical Service Manager and will be responsible for providing exceptional technical support to delight our customers in the assigned geography.

The Technical Service Representativeis responsible for optimizing customer processes and conditions while providing education to external customers on how to run ColorMatrix materials. The Technical Service Representativewill troubleshoot issues raised by the customer and is accountable for and/or participates in the resolution of customer complaints. The Technical Service Representative is responsible for developing a new application or product launch testing plan and procedure, data analysis, and communication of results. To operate at an advanced level the engineer will have several years' direct, relevant experience with the ability to operate with little to no direction.

Essential Functions


Create trial plan and conduct subsequent successful trial at customer's site and recording relevant associated data.

Effectively manage ColorMatrix equipment at customer sites including proper usage, upkeep and maintenance recommendations.

Facilitate the return of equipment to the ColorMatrix Equipment team as needed so that appropriate levels of inventory are maintained.

Participate in development of new applications, new equipment, product launch testing plan, data analysis, and/or communication of results.

Develop technical specifications required for established ColorMatrix customers.

Documentation and preparation of product specifications incorporating Avient products and services into customer applications.

Participates in resolution of customer complaints/issues.

Management of allocated customers within the territory including organising samples, equipment items & new product development work, etc.

Efficient planning of travel to optimize support of customers.

Attendance at weekly 'cell' meeting and implementation of subsequent actions (with feedback loop to the commercial team).

First point of contract for customer quality issues and recommendations on the next steps with effective coordination with the commercial team.

Train and sign off customers in effectively using ColorMatrix equipment.

Demonstrating ColorMatrix values on-site with customers.

Continuous learning of product knowledge and liquid systems.

Education of customers on ColorMatrix products and their benefits.

Completion of TS reports with customer sign off and use of SFDC.

Identify warning signs about potential loss of customer business and escalate to the commercial team for mitigation.

Significant (over 80%) travel required including some overnights.

Other duties as assigned


Education and Experience

Bachelor's Degree in a technical field of study, engineering or chemistry or minimum of 5+ years of equivalent work experience in a manufacturing environment providing direct customer technical assistance. Requires strong working knowledge of plastics processing including troubleshooting and preliminary design assistance.

Develops and grows an understanding and knowledge of Avient's products

Individuals in this position must have the ability to actively listen to customers and their opportunities, efficiently troubleshoot problems and implement solutions in a timely and customer focused manner.

Must have the ability to ask probing questions to truly understand product and market opportunities and to convey these customer technical requirements back to the internal organization in order to develop an approach and to implement a project which will be successful.

Able to handle large quantities of work and multi-tasking with effective prioritization skills

Active team player who will effectively work across all functions within Avient

Computer skills

Demonstrated analytical, verbal, and written communication skills.

Strong interpersonal and persuasion skills that will ensure the inclusion of Avient products into the design and function of identified customer products

Three year minimum of related experience in a plastic processing environment

Experience with direct customer interaction


Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Physical Demands

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Requires standing and sitting for prolonged periods of time, talking and listening.

Must be able to walk and use hands.

Work varies from an office environment where the noise level is low to moderate to a manufacturing environment where the noise level is potentially loud.

Position will require travel to customer and equipment supplier site locations.

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law. #LI-KF1

PolyOne is an equal employment opportunity/affirmative action employer and provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. PolyOne will use E-Verify to ensure employment eligibility of newly hired employees where required.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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