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Gateway Specialist - Customer Service Job in Newark, Ohio US

Gateway Specialist - Customer Service

Central Ohio Technical College - Newark, OH

Posted: 4/20/2021 - Expires: 5/8/2021

Job ID: 226482406


Job Description

Central Ohio Technical College is accepting online applications for a full-time Gateway Specialist - Customer Service position.

Summary of Duties:
The Gateway Specialist provides front line customer service in The Gateway for both internal and external college constituents and is expected to maintain a positive and professional environment. This position serves as the first point of contact for all prospective, current and returning students in addition to faculty and staff who interact with The Gateway. The Gateway Specialist is expected to adhere to office procedures and FERPA regulations.

Any combination of training and experience equivalent to an Associate’s degree from a regionally accredited institution of higher education and two years of experience in a clerical/office support role.

Proven customer service experience

Knowledge of higher education processes.

Cultural and linguistic sensitivity to promote the success of all members of a diverse society.

Microsoft Office experience.

Excellent verbal and written communication skills, attention to detail and organization/multi-tasking skills.

Excellent verbal and written communication/presentation skills, attention to detail, and organization/multi-tasking skills.

Willingness to pursue problems in resourceful ways that lead to resolution.

Successful completion of a background check.

Preferred Qualifications:
Associate’s degree;
Bilingual proficiency;
Working experience with non-traditional, first-generational and high school students.

Application Procedures:
For complete position details and to submit an online application go to Central Ohio Technical College is an Equal Opportunity Employer.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Job Reference Code
$15.00 - $15.00 /hour
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4