Phoenix Services is looking for a customer-oriented service representative. A customer service representative will act as a liaison, providing product/services information with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They love to talk.
•Manage large amounts of incoming calls
•Provide accurate, valid and complete information by using the right methods/tools
•Keep records of customer interactions, process customer accounts and file documents
•Follow communication procedures, guidelines and policies
•Take the extra mile to engage customers
•Proven customer support experience or experience as a client service representative
•Strong phone contact handling skills and active listening
•Familiarity with computers
•Customer orientation and ability to adapt/respond to different types of characters
•Excellent communication skills
•Ability to multi-task, prioritize, and manage time effectively
Interested candidates should apply today and call to schedule an interview at (419) 885-2151.