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Gainsight Administrator Job in Cincinnati, Ohio US

Gainsight Administrator

iSqFt, Inc. - Cincinnati, OH

Posted: 4/21/2021 - Expires: 5/21/2021

Job ID: 226503516

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Job Description

Position Overview:


The Gainsight Administrator is a highly visible role requiring extensive interaction and collaboration across Customer Success and other groups atConstructConnect. The Gainsight platformis animportantelement used to help our Customer Success organization increase effectiveness and to drive and informourcustomer-centric strategy.Implementing, enhancingand expanding the capabilitiesof the platform will expose critical insights into the healthand careof our customer base and contribute significantly to the achievement of strategic company goals.You will also be directly responsible for driving adoption of Gainsight and assist in leveraging insights with the Customer Success team.


 


Essential Duties & Responsibilities:


    • Configure, deploy and administer the Gainsight application (including system configuration, reports, dashboards, workflows and necessary training) in partnership with the business needs identified by the organization.

    • Collaborate with leaders on the design of Gainsight-driven business rules that analyze customer data and trigger actions for the Customer Success team to proactively engage with customers.

    • Make recommendations to improve efficiencies through development and adoption of best practices and standard procedures.

    • Contribute to customer health scorecard improvements.

    • Manage platform configurations as well as the implementation of new solutions, including requirement gathering, design, testing, training, successful roll out (including adoption) and continuous improvements within Gainsight.

    • Make recommendations to improve effectiveness and efficiencies through development and adoption of best practices and standardized procedures as well as "outside of the box" thinking.

    • Monitor system performance, data integrity and user activity to make recommendations and deploy continuous improvements.

    • Facilitate strategic and tactical roll out of advanced outreach efforts in Journey Orchestrator and Surveys through collaboration with Customer Success, Product, and Marketing teams

    • Serve as the frontline resource for internal end users to field questions, troubleshoot issues, and resolve problems. Develop process documentation.

 


Experience & Educational Requirements:


    • Bachelors degree required in relevant business/technical/analytical field

    • Minimum 1-2 years of Gainsight development/administration experience preferred (Gainsight Certified Administrator a plus)

Essential Knowledge, Abilities, & Skills:


    • Proven ability to work creatively and analytically in a problem-solving environment

    • Detail-oriented, organized, self-motivated, and a great team player with excellent interpersonal skills to work in a remote highly collaborative environment

    • A fast learner, history of self-teaching, able to comprehend new concepts and processes quickly

    • Ability to work independently & collaboratively with multiple stakeholders while juggling multiple projects end-to-end

    • Proven ability to work creatively and analytically in a problem-solving environment

    • Proficient in the use of object-oriented concepts and logic fundamentals (IF/AND/OR)

    • Excellence in providing end user support and training; ability to create technical documentation in partnership with enablement groups

    • Excellent communication skills

    • Customer oriented with the ability to meet deadlines



Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
GAINS09932
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 3
Graphic Literacy: 3

Workplace Documentation: 3