At CoverMyMeds, we hire folks who have a passion for helping others. Our Account Specialists and Account Coordinators play a key role in our mission to help patients get the medications they need to live healthier lives.These key team members ensure CoverMyMeds' serviceis easy to use and hassle-free, wowing our users by providing knowledgeable, friendly, and quick answers to every question.
What You'll Do
We have several open roles on our team. Our team members work in a variety of capacities, but here are some of the duties of our team members. Note that not all responsibilities will apply to every role within our team:
Provide exceptional supportvia phone, email, and web-based chatemail,to insurance plans, patients, and prescribers.
Work through a variety of time-sensitive anddetail-oriented projects on a daily basis in order to help our patients.
Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service.
Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company.
Offer exceptional Prior Authorization knowledge via phone to patients and prescribers.
Stay up to date on changing procedures and workflows.
Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork.
Become an expert on the prior authorization process and a CoverMyMeds product expert.
Coordinate webinars and provide expert knowledge on how to use our software.
You are friendly, outgoing, and get excited about helping people, while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how CoverMyMeds can help.
Exceptional interpersonal, written, and verbal communication skills.
Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks.
Drive and initiative to understand the full scope of work and process.
Record of success in customer service; experience in healthcare a plus.
Eager to learn about healthcare technology and gain personal and professional growth.
Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation (Monday - Friday: 8AM EST - 10PM EST, Saturday 8AM EST - 6PM EST).
At CoverMyMeds, we have Account Specialists and Account Coordinators that sit in our Patient Services and Networks Services teams. Throughout our interview process, we are considering which role and team is the right fit for each candidate. Below is an outline of our interview process so you'll know what to expect each step of the way.
Phone interview with one of our Recruiters
If selected, a call will be arranged with one of our recruiters, which typically lasts around 30 minutes. The interview is meant to be very conversational so we can get to know you and your skill set better. Halfway through the call, the Recruiter will open up the discussion for any questions you may have.
Virtualinterview (2-part process)
Step 1: You will start by interviewing with two employees from our leadership team, which lasts around 45 minutes. This is where they will really get to know you better as a candidate. They will discuss the different business units that you can be part of, ask you a few questions about your experience, and then allow you to ask them any questions that you may have.
Step 2: We call this our Project Day. This is meant to be an interactive experience that reflects a day in the life of our Account Coordinators. You will sit with a current Account Coordinator for 1-2 hours and learn about the role while becoming a mini CoverMyMeds expert. This will allow our team to get a better feel for how you work, and it will allow you to get a better understanding of the role as well.
A quick note: If you'd prefer different logistics to accommodate your individual needs and set you up for success, let us know how we can help and we'll do our best. We want this process to be as accessible and inclusive as possible for you.
CoverMyMeds, part of McKesson's Prescription Technology Solutions, is a fast-growing healthcare technology company. Our mission: Help patients get the medications they need to live healthy lives. Our solutions seamlessly connect the health care network to improve medication access, increasing speed to therapy and reducing prescription abandonment for patients like you and me.
We hire ambitious people and make it a priority to invest in them by providing opportunities to grow their careers and connections within the community. On-site culinary team, flexible hours and paid benefits? Yeah, we have those too. But don't take our word for it. We've been recognized as a "" by Glassdoor, a "" by FORTUNE, and our employees, too.
CoverMyMeds is an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees.Qualified applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.