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Scheduling and Service Coordinator Job in Strongsville, Ohio US

Scheduling and Service Coordinator

Johnson Controls Inc. - Strongsville, OH

Posted: 4/30/2021 - Expires: 7/29/2021

Job ID: 226821576

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Job Description

What you will do

This position reports to the Area Service Support Manager.


Optimizing schedule of day-to-day deployment of Inspectors
Maintain schedule and provide dispatch support as needed

Assist with manpower planning and deployment (across the area)
Support inspection manager to ensure inspections are completed on time
Input/Correct estimated hours to complete inspections during the scheduling process
Assign task in ACE for all scheduling

Utilize planning board / Gantt to verify calls assigned

Pull inspection reports as requested
Monitor'On Hold'report for inspections (scorecard metric)
Demonstrate the ability to prioritize scheduling backorders in addition to resolving customer issues.
Reassign work as needed to manage customer's expectations making judgments based on current workloads and priorities.
Monitor'Open Call'report (scorecard metric)
Procuring outside resources.
Rental equipment procurement.
Contract maintenance of the following items

Coordinates customer service requests, from initiation to service completion by scheduling and dispatching technicians and helping to ensure technical service work is completed on time and according to customer expectations. Assesses team performance and makes adjustments as needed to ensure customer satisfaction and cost effectiveness.
One time inspection cancellations (this does not include terminations of contract lines or terminations of whole contracts).
Note changes or additions.
Entitlement change or additions.
Special billing instructions.
Panel updates.
Contact name, number, and email updates.

Perform other duties as directed.

Howyou will do it

You will coordinate customer service requests, from initiation to service completion by scheduling and dispatching technicians and helping to ensure technical service work is completed on time and according to customer expectations. Assesses team performance and makes adjustments as needed to ensure customer satisfaction and cost effectiveness. University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.

Qualifications
What we look for

Required


At least 1 year of customer service or scheduling experience

Preferred


Associate's Degree
6 years customer service and scheduling experience or equivalent combination of education and experience.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers

JobField Operations
Primary LocationUS-OH-Strongsville

OrganizationBldg Technologies & Solutions

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Associate's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
54079855
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A