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Implementation Specialist I Job in Cleveland, Ohio US

Implementation Specialist I


Posted: 5/4/2021 - Expires: 8/2/2021

Job ID: 226910888


Job Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our financial technology solutions. Our team helps businesses grow with confidence and achieve measurable results. Join our team and help connect financial technology users to the future

The Implementation Specialist builds the new client account and supports the new client during their initial integration and processing of first payrolls with the Heartland Payroll System. The Implementation Specialist is accountable for managing a portfolio of new basic clients and is the first touch point in the client's experience using Heartland Payroll.

What will you be doing?

Drive client engagement by being the single point of contact for the client from post sale through initial payroll processing period before the turnover to the Client Services Team.

Develop strong client relationships through care, focus and quality in every step of the client experience.

Become an expert in the Heartland Payroll System and support new basic clients with varying levels of sophistication.

Compare and contrast the previous payroll system to the Heartland Payroll System to ensure accurate account build and accurate payroll processing.

Assist clients to navigate and learn technical aspects and self-service options.

Ability to self-direct as circumstances change and priorities shift without micromanagement to support an entrepreneur-spirited work environment.

Maintain working knowledge of all compliance and regulatory procedures to ensure new clients conform with operational goals and procedures.

Build strong relationships with internal and external partners to achieve top-notch client experience and client retention.

Effectively communicate and professionally represent New Client Services and Payroll Operations internally and externally.

What are the requirements?

Bachelor's Degree required or equivalent years of experience

1+ years experience in technology, customer-facing role or sales

Computer literate with strong technical aptitude and a drive to learn

Proven ability to manage a portfolio of accounts with prioritization and multitasking abilities

Demonstrates client-centric mentality with empathy, care and high engagement attitude

Ability to successfully operate in an entrepreneurially-spirited work environment

Must have analytical, problem solving and critical thinking skills and comfortable making quality decisions

Strong verbal and written communication and interpersonal skills, with the ability to be personable yet persistent

High personal accountability to meet team and individual metrics

Outstanding organizational and follow up skills

2+ years experience in Operations, Sales Support or client-facing position

Responsible for other duties or projects as assigned.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at


TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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