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Group Manager & Tribe Lead - Consumer Digital Job in Cleveland, Ohio US

Group Manager & Tribe Lead - Consumer Digital

KeyBank NA - Cleveland, OH

Posted: 5/4/2021 - Expires: 8/2/2021

Job ID: 226916553


Job Description

4910 Tiedeman Road - Brooklyn, Ohio 44144

Group Manager Digital Product Management & Tribe Lead, Consumer Digital

Passionate about changing the financial lives of millions of Key consumer and Small Business clients and enabling them to do their banking whenever and wherever they want? Come join the Consumer Digital team here at Key. Our clients have more than 50 million mobile and web experiences with us each month accounting for 9 out of every 10 of their interactions with Key. Help us continue to build and expand the fastest growing channel at Key.

The Group Product Manager is an opportunity to lead and develop a talented digital product team. Partner with business leaders across the organization to deliver high-quality experiences that impact the bottom line and position Key as a trusted partner in our clients' financial lives. In this role, you will wear many hats. You'll translate business strategy into more tactical focus areas for the squad. You'll ensure a continued focus on business and client value. You'll dig into problems and identify opportunities to help your teams be more effective and efficient. You'll be a catalyst for change in how the organization thinks about the role of digital.

Coach and develop members of the product team
Position squads to consistently deliver value to our business and our clients
Align and facilitate cooperation and collaboration across the squads
Provide thought leadership, insight and analysis, and strategic communications to the digital team as well as partners and stakeholders
Ensure recruiting top talent, employee engagement and retention, career pathing, succession planning, and reward and recognition are priorities

Problem Solving
Make sound, data-driven judgments drawing from both quantitative and qualitative data
Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.

Strategic Thinking
Develop strategies and tactics to deliver desired business outcomes; determine what work needs to get done, how much to invest in areas and prioritize large scale deliverables
Develop strategic perspective on their business and customers, cross functional view of core capabilities across broader organization

Product Management/Squad Leadership
Bring together diverse, cross-functional teams (including business leads, user experience and design leads, product analysts, engineers, and marketers) to meet established business objectives around digital adoption, engagement and customer satisfaction.
Proactively identify and build process improvements across digital focus to drive revenue and/or cost save opportunities,
Facilitate change management, quality improvement initiatives with the goal of consistent quality and organizational effectiveness
Partner closely with the Legal/Compliance/Risk/Privacy teams to review and enhance procedures across all digital teams to ensure compliance with regulatory and audit requirements.
Work closely with our technology support partners to identify opportunities to improve our defect management, communication, and resolution

Required Qualifications
Bachelor's Degree or equivalent work experience
7+ years' experience in digital business and/or software product management
Strong skills in analysis, reporting, data gathering and interpretation
Strong problem-solving ability
Demonstrated collaboration across multiple stakeholders to maintain strong relationships, including coordinating multiple resources to support strategy/program development
Strong experience in using customer needs, preferences and behaviors to shape strategy

Preferred Qualifications
5+ years of management and leadership experience with an acute ability to build and motivate a team
Passion for leading and developing people, creating followership and advancing Key's culture
Passion for the customer experience and acting as a change agent
Experience/knowledge of consumer digital financial services

Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.
Presentation Skills: Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.
Consistent demonstration of Key's established leadership competencies. his position can be located at any Key Bank location OR be a "Work From Home" arrangement IF selected candidate does not reside in a city in which there is a Key Bank location.

This position would ideally be located in the Greater Cleveland area but it may be located at any Key Bank location OR be a "Work From Home" arrangement IF selected candidate does not reside in a city in which there is a Key Bank location.


This position is eligible to earn a base salary in the range of $130,000to $170,000annually depending on job-related factors such as level of experience. Compensation for this role also includeseligibility forshort-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please clickfor a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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