Covetrusis a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.Covetrusis headquartered in Portland, Maine, with more than 5,000 employees, serving over 100,000 customers around the globe.
As aSoftware Support Specialiston ourteamyou will work directly with end users and developers to maintain continuous functionality of our data integration processes. This is an entry-level position. If you love working on small teams, are passionate about technology, and have no greater joy in life than seeing support issues through to the end, read on!
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.
Monitoring our data integration processes and investigating issues as they arise
Ensuring that complex technical issues are handled in a timelymanner
Developing and maintaining positive partner relations
Researching and resolving partner concerns
Normalizing data through mapping processes
Coordinating directly with developers to identify and troubleshootissues
EDUCATION AND/OR EXPERIENCE
A relevant degree or applicable experience
Experience working with:
Fundamental knowledge of IT processes in a service desk environment
Writing basic queries with one or more managed databases (e.g. SQL Server, MySQL, etc.)
Familiarity with web APIs
Basic understanding of C# and LINQ
CERTIFICATES, LICENSES, REGISTRATIONS
COMPETENCIES (SKILLS AND ABILITIES)
Quickly learns and assimilates new skills andtechnologies
Plays well with others in small, collaborative groups and has a positiveattitude
Performs well under pressure and is resourceful in meeting our clients'deadlines
Comfortable with providing customer support through phone andemail
Exceptional written and oral communications skills
Maintains the highest level ofprofessionalism
Cool with working on call and after hours as needed.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pet friendly environment
Extensive computer work
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
Henry Schein Animal Health is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, and/or disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.