Tubman Towers - Springfield, OH
Assist the Community Manager with maintaining the daily operations and maintenance of an assigned HUD facility as well as maintaining the safety and well-being of the residents. Participates in ensuring daily operations are in compliance with agency policy and current applicable federal, state, local and HUD regulations and standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to and address routine inquiries regarding the residents and facility to include assisting with accurately completing work orders, giving facility tours, and providing applicants with applications while displaying the highest level of professionalism.
Perform daily duties to include processing mail, answering telephone calls, processing invoices, work orders and rent payments according to LSS and HUD policies and procedures
Responsible for accurately completing all paper work and/or logs relating to the residents files, rent collection, processing applications, processing work orders, invoices, and facility correspondence.
Assist in maintaining the building to the highest standards possible given the annual operating budget and respond to the Emergency Control system when on site.
Collaborate with social Service Coordinator, Maintenance Technician and community Manager fostering a good working relationship.
Be proactive in promoting a positive image of the facility within the community
Assist with move-ins, move-outs, and re-certifications in accordance with the current HUD Occupancy Handbook 4350.3 and LSS requirements.
Promote the highest quality of life for residents by managing the assigned HUD facility's building and grounds to ensure they are maintained to the highest quality standards and within the assigned HUD facility's operating budget.
Create reports, memos, and newsletters.
Perform all other duties as necessary.
High School Diploma or GED Required.
1-3 years priors administrative experience required.
Experience in apartment management, HUD subsidized section 8 housing or similar program preferred.
SKILLS & ABILITIES:
Ability to assess and prioritize multiple tasks with a focus quality standard maintenance and internal and external customer service.
Understand how to operate within budgetary parameters in order to maximize resources and minimize loss and overages.
Ability to handle confidential material in a prudent manner.
Possess excellent written and verbal communication skills.
Effective computer skills including proficiency in Microsoft Office to include Word, Excel and Publisher.
Basic knowledge or ability to learn HUD requirements.
Effective conflict resolution and decision making skills.
Ability to drive and must provide valid insurance and drivers license.
Must be available to carry a telephone and respond to calls with a designated time period, and to serve on-call 24 hours a day/7 days a week to address facility emergencies.
Flexibility in managing schedule including weekends and evening hours.
Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required
Seeing: read reports and use computer
Speaking & Hearing: communication with clients and co-workers
Lifting/Pushing/Pulling up to 25 lbs
Lifting/Pushing/Pulling 25-50 lbs
Lifting/Pushing/Pulling 50-100 lbs
Lifting/Pushing/Pulling over 100 lbs
Fingering/Grasping/Feeling: write, type, use phones, etc.
Sitting for extended periods of time
Normal office working conditions with the absence of disagreeable elements.
LSSCO is an EOE. M/D/V/F