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Mid-Senior Helpdesk Support Job in Dayton, Ohio US

Mid-Senior Helpdesk Support

TDI Operations LLC - Dayton, OH

Posted: 5/6/2021 - Expires: 8/4/2021

Job ID: 226999453


Job Description

Dayton, OH, USA
 Full Time

Essential Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position


Provide remote and in-person technical support, incident, and problem management to end users on technology issues regarding computer operations, software support, setups, and error messages
Troubleshoot and support software applications and business processes, troubleshoot and repair new or existing hardware. Analyzes and tests new hardware / software configurations
Provide technical support for local and remote laptop users including rebuild, reimage, remote support, and VPN support
Assist the technical lead with projects from implementation through testing and production
Must be able to effectively communicate with users at all skill levels and document unique issues and solutions in a support knowledgebase or procedure/policy documents
Accurately update applications, websites, and content management systems
Accurately update and maintain electronic records with current data.
On call, and evening or weekend hours will be required as needed for support and maintenance issues. Domestic travel could be required
Some local travel will be required
Perform other duties and special projects as assigned
Maintain helpdesk and supporting documentation
Maintain accurate updates of electronic records
Maintain knowledge base and train staff on processes/procedure

Supervision: No direct reports


Must be customer-service and results oriented, an experienced problem solver who seeks assistance when necessary, a self-starter with excellent oral and effective written communication skills, able to handle multiple tasks simultaneously and an experienced decision maker
Minimum 2-4 years of experience with computer systems support, helpdesk support, computer deployment and imaging.
Working knowledge of Microsoft Office and Windows Operating Systems. Experience with Linux and Macintosh operating systems is a plus
Experience with Office365 end user/client support
Experience with cloud based hosting and applications is a plus
Working knowledge of computer networks and Wi-Fi

Ability to work as single resource at client locations
Experience installing software, patches and updates on desktops and laptops
Phone and people skills which promote end-user satisfaction


OPSPro is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or protected veteran status. We participate in the E-Verify Employment Verification Program.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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