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Patient Services Rep / Rehab Services Job in Akron, Ohio US

Patient Services Rep / Rehab Services


Posted: 5/7/2021 - Expires: 8/5/2021

Job ID: 227023510


Job Description

About Us

Akron Children's Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children's hospitals by U.S. News and World Report. Our dedicated staff serves nearly 900,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.

To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Part TIme (24 hours per week) Variable Days and Hours (Must be able to work until late afternoon/early evening)

The Patient Service Representative I, is responsible for a series of functions including but not limited to the following:
*Visit preparation functions
*Patient arrival functions
*Collection of insurance co-payments at time of service
*Patient departure functions
*Payment reconciliations

1.Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.

2.Greet all patients and patient families in a polite and respectful manner.

3.Responsible for the overall appearance of the department.

4.Follow through on routine tasks and general office duties as assigned (i.e. faxing, copying, filing, mailings, and promptly answering telephones and voicemail messages).

5.Schedule patient visits or other diagnostic testing utilizing hospital procedures and resources.

6.Develop and maintain positive relationship with patients and families via prompt and caring response to questions, requests, etc.

7.Take and distribute accurate messages.

8.Knowledge of managed care health plan requirements with regards to referrals and diagnostic tests.

9.Manages third-party payors and collection of co-pays.

10.Informs Supervisor of faulty equipment in a timely manner

11.Ensures the general cleanliness of the facility, including patient waiting areas.

12.Responsible for ordering supplies and ensuring appropriate inventory is maintained at the site.

13.Other duties as assigned.

Technical Expertise

1.Experience working in a general office setting is required.

2.Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.

3.Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.

4.Experience working in a healthcare environment is preferred.

5.Experience working in Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

1.Education: A high school diploma or equivalent is required

2.Years of relevant experience:  One year of relevant experience is preferred.

3.Years of experience supervising: None.

Full Time

FTE:  0.900000

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

EEO is the law, please click/copy paste the link below to learn more:

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:

Job Summary

Employment Type:
Per Diem Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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