Position:Senior MSP Product Consultant
Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
The client dedicated Senior MSP Product Consultant completes consulting engagements centered on mortgage servicing operational practices and implementation activities. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the customer, users, and consultants.
GENERAL DUTIES & RESPONSIBILITIES
Compiles and analyzes customer data, and reports
Completes consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data on-site in client's operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
Prepares and delivers to clients a written report detailing information on observations, recommendations, work completed, pending work, and clients' on-going responsibilities.
Monitors the engagements' progress after the on-site review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
Supervises work assigned to the client.
Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing Black Knight relationship.
Develops procedures, flowcharts and other consulting materials as required by the engagement assigned and devises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients' Black Knight products.
Assists other Black Knight departments by providing professional and industry expertise as needed.
Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
Assist clients with implementing configuration changes identified during user acceptance testing and in production.
Proactively reaches out to client to discuss upcoming product changes that may affect the client's operations.
May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
Consults directly with the client and must be able to travel on an as-needed basis once Black Knight's travel restrictions have been lifted. Based on historical information, travel is expected to be approximately 40-60% annually.
Performs other related duties as required.
Bachelor's degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
Familiarity with and understanding of the interfaces and integration processes between the LoanSphere and MSP applications preferred
Previous consulting experience preferred
Previous loan acquisition and implementation experience preferred
Functional knowledge in the following area(s) may be required: Cash, Default
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Experience with MSP Cash and/or Default functionality required
Strong knowledge of financial and/or loan processing services technology, including systems, applications, practices, and emerging technologies. Ability to quickly become proficient with new technologies
Strong analytical skills used to determine client business needs and requirements
Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
Exceptional verbal and written communication skills. Ability to relate to and communicate effectively with all levels of client personnel, from the CEO to line level staff, in an organized and professional manner
Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
Must be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulness
Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
Product Consultant IV
Expert professional role. A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Effectively communicates with all levels of personnel. Acts as a mentor to less experienced consultants. Ability to provide communication on issues or complex information to a wide audience (internal and external) based on knowledge. Participates as a senior member of the team in strategic planning and direction. Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff. Assigned to the most highly visible, sensitive and critical products. Typically requires ten (10) or more years of experience in a product support role, with a minimum of eight (8) years of managerial-level experience and/or Black Knight product experience preferred.
Time Type:Full time
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.