Network Operations Manager, IT@UC
Date: May 10, 2021
Cincinnati, OH, US
University of Cincinnati
Current UC employees must apply internally via SuccessFactors >
Founded in 1819, the University of Cincinnati embarks upon its third century - building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, . Underscoring the power of creativity, ingenuity, invention and inclusion, what's Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America's top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as "the most ambitious campus design program in the country.
Manage IT@UC Network Operations team responsible for the ongoing performance, 24x7 availability and security of the university's network and voice services. Collaborate with university units and IT partners to develop, maintain and implement solutions that address the organization's current and future needs.
Responsible for the daily performance, availability and security of the university's LAN/WAN (wired switches and routers), WLAN (wireless access points and controllers), network security (VPN, firewalls, and authentication systems), network support (DNS/DHCP, network management), and telephony (VoIP) services.
Ensure the security of the university's network by implementing the policies and practices that prevent and monitor unauthorized access, misuse or denial of service to a computer or other network-accessible resources.
Provide technical guidance to upper level management regarding new network technologies based on the organization's current and future needs; oversee implementation and adoption of services.
Interface with equipment vendors and Internet service providers; obtain quotes, negotiate contracts and process the equipment, software and maintenance purchases necessary for departmental systems; establish Service Level Agreements (SLA's). Ensure the network operations staff respond to customer incidents and service requests per defined Service Level Agreements.
Define and lead troubleshooting processes during and outside of normal business hours and participate in change management and root cause analysis.
Work closely with the director to create disaster recovery and business continuity plans for network and telephony resources; responsible for implementing in the event of a crisis.
Act as a limited working manager familiar with certain technologies in use in the university's network; at times work alongside senior engineers to implement solutions in areas of expertise.
Design, develop, implement and coordinate systems, policies, and procedures.
Oversight of department budget. Assist Sr. IT Management and the business office in the annual budget planning and departmental budget analysis to developing rates for departmental services and ensure cost effectiveness.
Manage multiple, moderate to complex projects; develop moderate to highly complex project plans; coordinating resources; timetables; communicates changes and progress; completes projects on time and on budget; manages project team activities.
Coordinate efforts across teams inside IT@UC, at UC, and with external partners, participate in peer knowledge sharing groups; develop technical solutions when necessary.
Audit information systems and assess their outcomes.
Preserve assets, information security and control structures.
Serve as expert resource to others and serves on committees and project teams.
Actively engage with staff, individually and as a group, about topics related to Diversity and Inclusion. Support and maintain a culture and environment that is open and inclusive. Ensure compliance with UC's and IT@UC's policies for Diversity and Inclusion where applicable. Work with directors and leadership to review, refine and evolve IT@UC policies and procedures related to Diversity and Inclusion.
May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.).
Perform related duties based on departmental need. This job description can be changed at any time.
Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field.
Nine (9) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Valid Driver's License.
Five (5) years of advanced level experience working with networking hardware and software including network design and implementation. Experience includes minimum three (3) years supervision.
Has previously participated in some level of supervisor/managerial proficiency training and/or certification.
Additional Qualifications Considered
CCNA, CCNP, CCIE, or related industry certifications.
Expert level knowledge in systems/platforms/technologies currently used by the department.
Degree or training in business administration or management.
Physical Requirements/Work Environment
Sitting - Continuously
Repetitive hand motion (such as typing) - Continuously
Hearing, listening - Often
Talking - Often
Walking - Often
Lifting - up to 20 pounds - Often
Bending - Seldom
Climbing stairs/ladders - Seldom
Crawling - Seldom
Crouching - Seldom
Kneeling, squatting - Seldom
Lifting - up to 50 pounds - Seldom
Lifting - over 50 pounds - Seldom
Pulling, pushing - Seldom
Stooping - Seldom
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
SF:LJN (OMJ) SF:RM SF:HEJ SF:INS SF:HERC SF:DIV
Nearest Major Market: Cincinnati
Operations Manager, Network, Engineer, Developer, Operations, Technology, Engineering
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.