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Field Service Technician - First Line Job in North Canton, Ohio US

Field Service Technician - First Line


Posted: 5/11/2021 - Expires: 8/9/2021

Job ID: 227146585


Job Description

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Position Overview

Provide on-site maintenance services to Diebold customers within an assigned territory. Perform First Line Maintenance on ATMs; perform scheduled cleanings and other basic maintenance on conventional products as assigned.

Work Hours: Typically 2:00 pm and 11:00 Nights and Weekends. This role will be supporting North Canton / AkronOH

You are responsible for

Respond timely to commercial, banking and retail sites requiring minor repairs and non-technical fixes of the physical devices that Diebold services, primarily ATMs. This requires:

Providing on-site diagnosis of problem.
Non-technical services such as clearing paper and bill jams, cleaning fascia, CRT and sensors, replacing paper and printer ribbons.
Minor maintenance such as replacing light bulbs, card reader belts, air filters, etc.
Escalating mechanical issues to hardware Service Technicians for Second Line Maintenance when necessary.
Performing basic installation functions, such as pulling cable and mounting devices.
Completing equipment cleanings as specified by Diebold contracts.
Achieving monthly service performance metrics.
Use of basic hand tools and limited parts.

Interact in a professional manner with customers to foster positive customer relations. Follow call handling and call closure procedures consistently, and promote a high quality of service. Must follow all key, alarm and combination control processes in place for assigned area of responsibility.


This position requires the ability to communicate effectively with customers, vendors and team members. Vocational or specialized training in electronics beyond high school is strongly suggested.
Basic PC skills are required. This includes the ability to use MS Windows applications.
Must be open to change and receptive to new technology. Must display a strong sense of urgency, maintain a professional presence and demonstrate business acumen. This position also requires risk management and organizational skills.
Must function in a team environment, demonstrating the ability to receive direction from and provide assistance to other team members. Demonstrate initiative, escalating and resolving issues at the service call level.
Strong customer service skills are required and may be demonstrated through setting appointments, maintaining positive interaction with the customer during a service call, and reassigning calls when appropriate.

Preferred Qualifications

Vocation/Technical Trade School preferred

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**


Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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