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Service Technician III Job in Cincinnati, Ohio US

Service Technician III

G4S SECURE SOLUTIONS(USA)INC. - Cincinnati, OH

Posted: 5/11/2021 - Expires: 8/9/2021

Job ID: 227162267

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Job Description

G4S Secure Integration is looking for a successful Technician thatwill be responsible for service calls including but not limited to: hardware and software repair and maintenance of warranty and extended warranty projects.

Self performs and manages all service calls of intrusion detection, access control, and video management and data communication systems. On-site work will include troubleshooting of head-end computer systems, field hardware, field devices and sensors, and communication infrastructure including fiber optic cables.
Completes service status reports (hard and soft copies), and other documentation as required. Use of software reporting (Service Center) a must.
Organizes and coordinates service calls and preventive maintenance with Clients to discuss service activities, changes, and developments with the customer and site personnel.
Provide warranty service, including replacement of defective material and repair of faulty workmanship within two days.
Provide maintenance service for the warranty period, including at least two semi-annual visits to site for checking and adjustment of equipment.
Answer service calls within 24 hours.
Maintenance calls shall be completed within five days of notification.
Software/firmware maintenance: new releases or updates of hardware, software, technical and alert bulletins released by the access control manufacturer shall be applied to the system.
Other duties as assigned by supervisor.
During downtime of service calls, candidate shall assist the Project Manager and project specific Superintendent with installation projects.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED equivalent
6 years of field experience
Extensive knowledge of electronics, computer programming, site service, and installation experience
Experience with the following or similar systems: Software House, Nice Systems, Genetec, AMAG, Lenel, Honeywell, and Hirsch Electronics.
Must have a valid driver's license and be able to pass drug screening.

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
54026674
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A