Service Business Systems Specialist
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Service Business Systems Specialist - Mentor, OH
As Service Business Systems Specialist, you will administer activities associated with the Service Business Systems, which includes Field Service Management Platform, IoT and Inventory systems, to ensure department and service goals are achieved. You will also assist with obtaining requirements and determining fit with existing system processes.The SBSS will develop and update appropriate training modality to support new software releases, process changes, and to drive ongoing adoption of system. Lastly, you will provide on-going technical and process support for Service Business Systems and related systems.
**Please note: This is a Mentor, Ohio based role.**
What will you do as a SBSS?
System Releases (50%):
Effectively interact with all levels of the Service Business to ensure the successful delivery and implementation of Service Business Systems releases.
Identify system or business process enhancements, gather supporting requirements and develop functional documents.
Create, edit and execute test cases that encompass system changes
Identify country specific seed data and setup test environments to support each country during testing
Identify system enhancements and defects to improve user experience and meet service goals.
Assist with developing and issuing communications for point releases, upgrades and process changes
Build, maintain and deliver content for global Systems Training
Workclosely with key stake holders to ensure that ongoing training needs are identified and met.
Optimize training delivery methods to maximize effectiveness and system adoption (in person, virtual, video, user guides)
Provide updates to all training material, including user guides, videos, etc., to support latest version release
Technical and Process Support (30%):
Provide on-going support for the Service Business Systems and related systems to ensure department and Service goals are achieved.
Identify root cause of system issues, provide corrective action to management.
Identify process gaps to end-users to reduce issues and errors, create and provide documentation to support processes.
What Skills/Abilities/Experience do you need?
Bachelor's degree preferred or equivalent experience or a combination of experience and education (2+ years).
Experience in business system applications (2+ years).
Must have a working knowledge of general business operations (2+ years).
Database management skills (2+ years).
Field Service Management Platform, Siebel and Oracle applications experience required (2+ years).
Strong computer skills, including use of Microsoft applications, intranet, and reporting tools (2+ years).
What can STERIS offer you?
This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term. STERIS wouldn't be where it is today without our incredible, talented people. That's why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal.
We offer a comprehensive benefits package, including:
Excellent medical, vision, dental and life insurance
401(k) with a company match
Paid vacation time and paid holidays
Excellent opportunities for advancement
STERIS is a $3B, publicly traded (NYSE: STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Nearest Major Market: Cleveland
Nearest Secondary Market: Akron
Medical, Oracle, Database, ERP, Inspector, Healthcare, Technology, Quality
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.