Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing
Under close supervision of the Customer Service Supervisor is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous professional and efficient service at all times. Generates outbound calls to specific low-volume accounts in order to provide excellent service and communication to accounts not currently called on by a field sales associate.
Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area.
Updates the existing customers on any new programs promotional activity products and services as well as inquires and assists with any current issues or unresolved problems.
Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders accepting quotations typing and manufacturer calls.
Works with warehouse associates customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone fax mail e-mail and verbal orders from customers.
Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to Customer Service Supervisor in a courteous manner.
Performs data entry for purposes such as processing orders accessing previous orders and special orders and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information changes in stock number prices and availability and maintains current open order reports.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
Complies with all appropriate policies procedures safety rules and regulations.
Performs related duties as assigned.
What your background should look like (minimum qualifications)
Requires broad training in fields such as business administration accountancy sales marketing computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program technical vocational training or equivalent combination of experience and education. Normally requires less than one (1) year directly related experience.
Strong customer service skills
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
Familiarity with ABC products services and pharmaceutical distribution operations
Strong organizational skills; attention to detail
Basic knowledge of Microsoft Word Excel and inventory management system
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Healthcare for associates and eligible dependents, same-sex and domestic partners
Paid time off, including vacations and holidays
Paid volunteer time off
Life insurance and disability protection
Employee Stock Purchase Program
Retirement benefits and more...
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions.Specific benefit offerings may vary by location, position and/or business unit.
AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
Primary LocationUnited States-Ohio-West Chester
9075 Centre Pointe Dr Ste 140
JobCustomer Service/Call Center
Equal Opportunity Employer/Minority/Female/Disability/Veteran