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Enterprise Customer Success Manager (OH - Virtual) Job in Grove City, Ohio US

Enterprise Customer Success Manager (OH - Virtual)

Dynatrace LLC - Grove City, OH

Posted: 5/12/2021 - Expires: 8/10/2021

Job ID: 227247354


Job Description

The Customer Success Manager (CSM)is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model.

The CSM will drive subscription renewals, navigate enterprise organizations, and collaborate with the renewal to ensure on-time renewals.

Develop and manage customer relationships at all levels in assigned accounts in order to prove and increase value in Dynatrace solutions.

 Position Description & Responsibilities

  Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
Own renewal strategy and subsequent on time renewal of subscription(s)
Build Dynatrace brand awareness and loyalty
Defend against the competition
Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Coordinate account activities with sales teams for Assigned accounts within territory
Identify strategic, new business growth opportunities
Leverage relationships to aid in the building of reference accounts/contacts
Act as customer advocate and liaison to become a Trusted Advisor
Travel as required


  A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
Excellent verbal, written and interpersonal communication skills
Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results
Ability to develop strong relationships with the user/customer/internal communities
Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.


Dynatrace is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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