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*8 years experience in using, managing, and/or supporting Data Loss Prevention
*Knowledge of applications or technologies listed below at an administrator, support, developer level, and/or equivalent:
*Endpoint and Endpoint Management
*Database Management (Oracle knowledge preferred)
*Software running on various Windows/MacOS
*Experience with large scale networks including Microsoft Exchange and Active Directory
*Wireshark or comparable packet analysis tool
Key Responsibilities & Skills
*Confident, articulate, and professional written and verbal skills through phone, email, and webex engagements
*Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations
*Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors (Use logs, traces, dumps, debuggers, reviewing product code, scripts or other software tools as a precursor to involvement by the Engineering team)
*Collaborates well with resources outside own area of expertise to resolve customer reported problems
*Champion organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience
*Demonstrate technical and execution leadership to drive overall team success
*Coaches and mentors other team members
*Provide technical leadership in Broadcom communities and Knowledge-Centered Service methodologyand process
*Participate in customer technical events (i.e site visits, user group meetings and webinars)
*Understand the Product Lifecycle and future direction for the supported products or product line
*Actively participate in scrum teams: including documentation and requirements review, feedback on sprint demonstrations, test and validate demo environments, and identifying supportability requirements
*Creation of lab environments to replicate customer issues
*Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation
*Flexibility to work various shifts and provide rotational pager support as required
*Bachelor's Degree in CS, CIS, MIS or equivalent experience
*Technical certifications preferred
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Broadcom Inc. is committed to creating a diverse work environment and is proud to be an equal opportunity employer.