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Teller - Mansfield Madison Office Job in Mansfield, Ohio US

Teller - Mansfield Madison Office

PARK NATIONAL BANK - Mansfield, OH

Posted: 5/13/2021 - Expires: 8/11/2021

Job ID: 227256189

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Job Description

Description 

RESPONSIBILITIES

Ensure customers are promptly and professionally served and meet branch objectives by effectively cross-selling financial products and services
Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, initiating credit card applications, assisting customers with account questions and processing general deposit transactions
Complete ongoing product knowledge, financial services and sales-oriented training to sustain broad base of product, service and sales knowledge
Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues
Protect bank assets by adhering to all processes, policies and procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity
Cross train in various branch operation functions, such as ATM balancing, cash item resolution activity, teller outage reporting, and supplies
Complete periodic in-store communication and promotion activities specific to the office, if applicable
Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintain an awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Communicate recommendations for improved work flow and service to customers
Assist Head Teller with daily branch operations duties such as vault and cash ordering
Other duties as assigned

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

Well-developed knowledge of the banking center functions, banking products and related services
Active listening skills with an ability to proactively identify and recommend products and services
Ability to handle potentially stressful situations and offer resolution
Professional communication style and ability to effectively complete aisle visits, store announcements and other activities specific to the office
Able to execute branch functions at the highest service level, including cash handling and branch security
Capacity to analyze a situation and make appropriate decisions
Demonstrated ability to coordinate multiple tasks, work well under pressure and in a fast-paced environment
Basic to intermediate proficiency in Microsoft Word, Excel, and Outlook
Ability to work independently and handle basic customer issues
Deliver a consistent, high level of service within Service Excellence standards

SCHEDULE
Office hours are Monday through Friday 9 a.m. to 7 p.m., Saturday 9 a.m. to 3 p.m., and Sunday 11a.m. to 3 p.m. This position is hourly and full-time.  A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5 hours per week. The average number of weekends per month is 2. Additional weekends may be required. Periodic overtime may be required.

   

   

 
 
 
    Experience 
 
  Required
 
    Prior cash handling, sales or customer service experience

  Preferred
 
     *Experience with Park National Corporation and affiliate policies, procedures and specific operational procedures preferred

 
 

Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
54721257
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A