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Product Researcher Job in Columbus, Ohio US

Product Researcher


Posted: 5/13/2021 - Expires: 8/11/2021

Job ID: 227256304


Job Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Product ResearcherSummary

Designers & researchers serve a vital role here: from creating the experience of new features, to the craft and finish of every detail in the product. Our Design and Research teams live and breathe user-centered processes to create the best possible, end-to-end, experience.

We appreciate researchers who think deeply, speak clearly, love collaboration and feedback. We're looking for someone who can thrive in our rapid cycle test and learn culture and bring fantastic ideas to a collaborative and super fun team.

As a Product Researcher at Heartland, we won't box you into a specific, narrow role. Instead, you will work fluidly and collaboratively with the rest of the organization through all aspects of the design process. Because of this, you should have a broad set of design skills.

We are looking for thinkers and innovators who are willing to challenge the status quo and are energized by developing creative solutions to complex problems.

Our teams are widely distributed, so you must be skilled at remote team-building and communication. You can choose to work from a Heartland office or from home, wherever you are most productive and comfortable, and occasional travel will be required.

What you'll be doing:

Define the UXR processes to support cross-functional teams.

Foster and grow UX research and fact driven product design culture.

Help guide stakeholder discussions with the appropriate UXR methods to achieve business and design goals.

Formulate a research agenda, and lead end-to-end research initiatives that help teams uncover actionable insights.

Create a unified, end-to-end experience through close collaboration with cross functional teams (product, marketing, engineering and other business partners).

Proactively identify, prioritize, plan and execute high-impact research studies.

Synthesize and communicate your findings and recommendations across the company.

Experiment with innovative and compelling ways to shed new light on customer experiences to help inform strategic decision-making for our business.

Design and conduct quantitative and qualitative studies, employing a broad range of research methodologies.

Deliver compelling insights into user characteristics and product performance.

Collaborate with Product Managers and Designers to convert research insights into testable hypotheses.

Identify experimental assumptions that can be evaluated with qualitative research.


5+ years of demonstrable experience in product research or user experience (UX) research.

Hands-on experience with qualitative and quantitative research methods.

Your methods include moderated and unmoderated concept testing and prototype evaluation, design sprints and other workshops, surveys, A/B testing, etc.

The ability to gauge the significance and reliability of qualitative insight, recognizing when quantitative support is needed.

Passionate about translating findings into actionable business recommendations.

Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings.

Work closely with stakeholders across the company (eg. design, product, sales) to identify research topics and prioritize opportunities to meet business goals.

Help drive product decisions based on research.

Ability to distill the results of your research down into digestible presentations to share with the rest of the company.

Experience guiding others, e.g., PMs and Designers, to help them conduct their own research

The ability to work flexibly and efficiently, exercising a balance between research rigor and speed. The confidence to build a high-impact research practice in an entrepreneurial way.

Pragmatic and able to design research in a dynamic, fast-moving environment.

Strong communicator with a track record of successful collaborations with colleagues.

Shape the methods and processes that lead to sound decision-making and able to balance quality and time.

Ability to think through complex systems.

Excellent communication skills, both written and verbal.

Experience managing multiple projects simultaneously, working in an agile environment with lean UX principles.

Experience with user research supporting accessibility.

Eagerness to learn new products and the flexibility to adapt to changing processes.

You are both an excellent collaborator and a self-starter and know what it means to be both at the same time.

Proficiency in Microsoft Office or G-Suite products.

Experience in using industry-standard design and prototyping tools (Figma, Sketch, Adobe CC, Principle, Flinto etc.).

Degree in research, Psychology, Human-Computer Interaction (HCI), Human Factors, Statistics, Computer Science, Economics or a related field is preferred, or equivalent practical experience.

Eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws.

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at


TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
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