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Sr Customer Service Representative Job in Avon Lake, Ohio US

Sr Customer Service Representative

Avient Corporation - Avon Lake, OH

Posted: 5/13/2021 - Expires: 8/11/2021

Job ID: 227258180


Job Description

Avient Corporation (formerly PolyOne Corporation), with 2020 revenues of$3.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

Barrier technologies that preserve the shelf-life and quality of food, beverages, medicine and other perishable goods through high-performance materials that require less plastic
Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation
Breakthrough technologies that minimize wastewater and improve the recyclability of materials and packaging across a spectrum of end uses

Avient employs approximately 9,100 associates and is certified ACC Responsible Care and a founding member of the Alliance to End Plastic Waste. For more information, visit


At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE and Pride to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.

Sr Customer Service Representative

General Summary

The Sr Customer Service Representative for Inside Sales is the primary point of contact forthe assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The Senior CSR must support and participate in Lean Six Sigma initiatives and must take responsibility to continually develop and use sound judgment in decision making and problem solving. As representatives of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential.

Essential Duties & Responsibilities

Serve as the subject matter expert for at least one of the Avient business groups that the team supports.
Assist in the identification of best practices that suit our team's unique function within Avient.
Assist in the implementation of CRM platforms, such as SalesForce and InGenius.
Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers' products, services, business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders, confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
Timely and accurate administration of sales orders, customer complaints, material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS, Certifications, etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Work with seller and PSRs to reduce aged inventory
Additional duties as assigned *LI-CB1

Education and Experience

High School Diploma or GED and 2+ years of experience required in a manufacturing environment
Three years of specialty business experience preferred

Additional Qualifications

Proficiency in SAP
Excellent working knowledge of various computer software applications (i.e., Microsoft Office applications)
Excellent verbal and written communication skills
Excellent interpersonal skills; must be able to interface effectively at all levels of the organization
Effective listening skills
Conflict resolution skills
Strong organization skills and proven ability to manage multiple priorities and tasks
Results oriented
Effective analytical and problem solving skills
Strong team player
Personal ethics and integrity

Physical Demands

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Requires remaining in a stationary position for prolonged periods of time, and frequent communication.
Must be able to traverse and operate computer and other office equipment.
Typical work is in an office environment where the noise level is low to moderate.

Avient Corporation is a drug free workplace.Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in accordance with applicable federal, state and local law.

PolyOne is an equal employment opportunity/affirmative action employer and provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. PolyOne will use E-Verify to ensure employment eligibility of newly hired employees where required.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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