BUILD YOUR FUTURE, WHILE PROTECTING THEIRS.
You will be challenged. Rewarded. And valued for your unique experience, background and perspective. Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield, you will quickly learn that protecting our customer's future is at the heart of what we do. We deliver on our promise to help restore lives and rebuild businesses when the unexpected happens. Building relationships has been a part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, seek opportunity and strive for innovation in a changing world.
We are looking to hire multiple Account Examiners to join our Personal Lines team.
Personal Lines Account Examiner Job Summary
Location - Westfield Center, OH or remote worker in operating territory
The Account Examiner is responsible for the handling of initial underwriting, new business and renewal set up, processing, projects, and/or communication assignments for various P&C products at Westfield. Responsibilities vary depending upon the Services area assignment. Duties may include obtaining information from agents and customers, processing and evaluating agency submitted requests for new business, endorsement, and renewals; providing underwriting and automation system support; and project center assignments including those focusing on premium generation, coding, correct classification, or agency support activities such as MVR ordering or quote support.
Essential Functions (primary functions and/or reasons the job exists in order of importance)
Reviews individual accounts for exposure identification and acceptability of risk in accordance with company guidelines and standards. Sets up new business and/or renewal business applications for quoting, coordinates timely turnaround with underwriter, and reviews quote for accuracy.
Gathers outstanding information from agents and customers and manages issue instructions when an order is received from the agent/customer.
Analyzes, makes decisions on, and processes policy new business applications, endorsements, and renewals for multiple lines of insurance in support of company premium growth, policy retention, premium adequacy, and customer-focused quality of new and in force business.
Evaluates and updates policy information that supports premium generation, policy review, and assembly. This may include agency or business partner quote support, policy coding, coverage review (such as verification of discounts and surcharges), error corrections, risk factors, correct classification, and premium growth opportunities.
Orders and analyzes investigative reports (e.g. MVR's, inspections, D&B's, Predictive Underwriting) on present or potential customers. Reviews and takes action on estimates of coverage gaps, statements of value, and other key underwriting information.
Utilizes underwriting acumen and authority to handle underwriting reviews up to allowable tolerances/threshold. Reviews system submitted requests (e.g. applications, endorsements, coverage increases, inspections) including agent inquiries received by email and phone to identify type of risk and if underwriting referral is necessary. Updates policy coverages, reviews inconsistent coverages and determines if additional action is necessary. Adheres to service level commitments and phone protocols.
Develops relationships with key producers, agency personnel, and external/internal customers. May on occasion make agency office visits with an underwriter or leader to discuss and/or explain services. Responsible for maintaining and strengthening the established relationship with the agency personnel, local and home office team members, and the customer.
Collaborates with other Westfield teams (e.g. Customer Care Center, Westfield Services) to accomplish department service, quality, and profitability goals. Assists the Legal department with reviews and responses.
Provides education of commercial and/or personal lines products, policies, procedures, and rating variables through answering questions presented by underwriters, leaders, business partners, and agency partners. This may include training internal and external guests (e.g. agents, underwriters, business partners).
May act as a Subject Matter Expert (SME) and perform technical direction on a variety of processing or automation related issues and initiatives. May be required to work within agency management systems and AWP (Agency Web Passport) to complete policy acquisition for transfer business, sales center service, password recovery and back office support.
Keeps current on state/territory issues and regulations, industry activity and trends, internal processes and procedures, and shares this information with team members. Helps provide training and support to new employees that are hired.
Uses authority, if granted, as outlined in authority guidelines.
Desired Qualifications/Experience/Certification/Education (in order of importance)
Experience working with customers including strong and consistent customer service.
Excellent verbal and written communication skills resulting in the ability to effectively interact with all levels of internal and external management and employee population.
Strong organizational and time management skills needed to manage workflow efficiently.
Experience executing and improving upon processes and procedures.
Experience entering and/or transferring data through a system or process.
High School diploma, GED, or commensurate work experience.
Proficient use of various core systems, office and computer equipment and software packages.
Physical Requirements (specific to the role)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing, and working on a computer for extended periods of time).
Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
We are an equal opportunity employer/minority/female/disability/protected veteran.