Primary Location: 3905 Jackson Pike, Grove City, OH, US
Division: Cox Automotive
Job Level: Individual Contributor
Shift: Day Job
Requisition Number: 202102024
Client Service Coordinator II
This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.
Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
Work with dealer clients to relay information regarding the condition of their car and obtain required approvals to move forward with reconditioning and repairs.
Coordinate work to be performed with the mechanic shop to ensure timely repairs and relay back to client the progress.
Review and update condition report; approve and audit vehicle repair report.
Walk vehicles with/for account representative and make recommendations for reconditioning to increase vehicle value.
Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
Work with dealer clients and key vendors to order and account for keys
Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.
Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
Perform other duties as assigned by management.
High School Diploma or equivalent required.
Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
Valid Driver's License and safe driving record required.
Ability to drive vehicles with standard and automatic transmission.
Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.
Effective communication and organization skills required.
Commitment to providing excellent customer service essential.
Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.