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PSR II Medical Assistant Job in Warren, Ohio US

PSR II Medical Assistant


Posted: 5/13/2021 - Expires: 8/11/2021

Job ID: 227274130


Job Description

About Us

Akron Children's Hospital is one of the largest independent pediatric hospitals in the U.S., and ranked among the best children's hospitals by U.S. News and World Report. Our dedicated staff serves nearly 900,000 patient visits per year through our 2 hospital campuses and a large network of locations offering primary and specialty care.

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.

To treat every child as we would our own
To treat others as they would like to be treated
To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Monday-Friday, rotating Saturdays

Full Time


The Patient Service Representative (PSR) II - Medical Assistant provides a series of duties and responsibilities.

1.Provide for the smooth running of the office by setting and revising priorities based on workload and anticipating needs and deadlines.  Responsible for the overall appearance of the department.

2.Develops and maintains positive relationships with patients and families via prompt and caring response to questions, requests. Greet patients and patient families in a polite and respectful manner.

3.Able to prioritize and execute specific care for assigned patients in a timely and efficient manner under the direction of a licensed nurse.

4.Prepares patients for examination; takes and records vital signs; performs phlebotomy as needed; administers medications as directed by the physician according to policy and procedure.  Accurately collects, processes and submits laboratory specimens.

5.Accurately communicates patient findings and pertinent information utilizing appropriate communication and documentation process (e.g. SBAR) and report patient complaints and/or signs of distress/pain promptly to the nurse responsible for the patient.

6.Maintain appointment calendars for physicians and schedule patient visits or other diagnostic testing utilizing hospital procedures and resources.

7.Perform point-of-service activities such as visit preparation, co-payment collection and patient tracking.

8.Follow through on routine tasks and general office duties (i.e., faxing, copying, filing, mailings, promptly returning phone calls, etc.).  Cleans and prepares exam rooms.

9.Documentation of care within the EPIC system will be completed in a precise, accurate manner abiding by established guidelines for charting.

10.Follows policies and procedures in the delivery of care to ensure a safe environment for patients, families and other staff members.

11.Completes all assignments during scheduled working hours.

12.Other duties as required.

Other information:
Technical Expertise
1.Working knowledge of computerized appointment scheduling system, patient billing, insurance claim processing and other office related functions.

2.Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.

3.Excellent organizational skills with the ability to effectively prioritize multiple tasks and coordinate completion in a timely and accurate manner.

4.Experience working in a healthcare and knowledge of medical terminology is preferred.

5.Ability to type a minimum of 35 words per minute (wpm) is required.

6.Experience working in electronic charting software (e.g. EPIC) or similar software is preferred.

7.Experience working in MS Office (Outlook, Excel, Word) or similar software is required.

Education and Experience
1.Education: High School Diploma or equivalent is required; Associate's degree in related field is preferred.

2.Certification: Completion of state approved Medical Assistant Program, EMT or Paramedic Program is required.

3.Certification: Basic Life Saving (BLS) certification from the American Heart Association is required.

4.Phlebotomy certification is preferred.

5.Years of relevant experience: Minimum of three (3) years of relevant experience is preferred.

6.Years of supervisory experience: None.

Full Time

FTE: 0.900000

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

EEO is the law, please click/copy paste the link below to learn more:

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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