Force and Motion Control - Industrial division, seeks a talented, self-driven and detail-oriented person to fill our Customer Service position at the Maumee, Ohio location. The Customer Service Representative is responsible for the preparation, review and flow down of all Associated Spring Raymond solicitations, proposals and contracts to ensure legal and corporate guidelines comply, as well as, ensuring proper alignment with appropriate policies and procedures. The CSR will document and maintain all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures.
Primary contact for all inquiries from customers regarding orders, quotes, deliveries, changes, shipping and data entry, quality concerns, expedites, product returns and sales follow up on product lines new and existing through verbal and written communication.
Responsible for contract review relating to customer purchase orders, quotes, and customer specific requirements. Works with EDI Specialist to resolve customer requirements; drafting correspondence for external/internal customers in response to specific inquiries.
Responsible for disseminating terms and conditions, special instructions, configuration changes, quality, pricing and/or other requirements throughout the organization in accordance with written procedures.
Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions.
Captures contractual documents, distributes copies to appropriate parties and retains them in accordance with internal and/or customer retention requirements.
Vast knowledge of division policies/procedures to resolve customer inquiries relating to product application, customer specific requirements, and quality claims.
Review customer requests for quotes and government solicitations (with guidance of the Contracts & EDI Specialist and Customer Service Manager). Coordinates with sales team and functional areas on new opportunities. Responsible for inputting data (sales orders, RFQ, pricing, status, etc.) into the proposal tracking system and ensuring data is accurate and complete.
Responsible for raising export compliance concerns to the Division Export Compliance Administrator (DECA) when required.
Maintains professional business relationships with customers. Sharing information with Sales and Marketing to maintain competitiveness.
Collaboration with Operations to execute expedites, tracking information, and process courier claims.
Process RGA, credits and debits utilizing division guidelines.
Other projects/responsibilities as assigned.
Following Barnes Group Code of Ethics and Values.
Minimum of two years of prior experience in Customer Service or a related position preferably in the Distribution industry.
Problem solving techniques to assist in resolving inquiries.
Strong computer skills.
Good mathematical/quantitative and analytical orientation.
Ability to work independently, to multi-task handling simultaneous work assignments and projects, and drive "Lean" process improvements
Team Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity
Job Security - Inspired to perform well by the knowledge that your job is safe
Goal Completion - Inspired to perform well by the completion of tasks
Self-Starter - Inspired to perform without outside help
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
High School Diploma (required)
Problem Solving (preferred)
Customer Relationship Management (preferred)
Conflict management (preferred)
Customer service (preferred)
41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.