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Premier Services Engineer Job in Westlake, Ohio US

Premier Services Engineer

Hyland Software, Inc. - Westlake, OH

Posted: 5/15/2021 - Expires: 8/13/2021

Job ID: 227327311


Job Description

Premier Services Engineer

Job ID


# of Openings


Job Locations

Remote - U.S.




The Premier Services Engineer works with the customer to configure and maintain the company's reliability and performance in the current environment and prepare planned upgrades.

What you will be doing

Perform basic set-up and installation of the company's environment
Configure the company's servers to best practices
Provide assistance with user administration, role definitions, and workflow configuration
Provide assistance with common customizations
Perform an annual health check for each customer
Perform annual configuration and performance tuning
Assist with upgrade planning and activities
Resolving and managing all support issues and escalating service needs
Identify and raise product enhancement requests on behalf of customers.
Maintain current knowledge of company's product offerings and support policies
Work with other teams as required to provide best practice advice, identify potential workarounds and supply support code add-ons for Enterprise customers.
Work closely with sales and professional services to ensure customer needs are met and future opportunities are identified.
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

Bachelor's Degree or equivalent
Alfresco certifications a plus
Experience with Alfresco Content Service is a must
Strong communications skills with the demonstrated ability to engage with both senior business and senior technical customer staff
Ability to trace and debug Web applications
Understanding of J2EE, JavaScript, XML, Web services
Perform analysis and tune operating system and web technology performance
Understanding of network protocol layers, security layers and domain models
Understanding of standard support processes
Experience managing strategically important customer accounts
Professional Services / Premier Services experience
Experience with content management and business process management systems (Alfresco / Activiti preferred but other relevant experience will be considered)
Experience with software development methodologies (SDLC, agile, etc.) and supporting technologies (bug tracking, source control, change and configuration management, etc.)
Experience with one or more relational database systems and working knowledge of SQL
Experience supporting or building Java applications (both Java the language and Java the platform)
Understanding of enterprise architecture, preferably in the context of high scale, clustered Java web applications
Experience deploying applications to cloud environments such as AWS or Azure
Good presentation skills
Project management and requirements analysis experience
Experience to deal with escalations

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at


401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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