Configuration Management Database Analyst
Date: May 13, 2021
Cincinnati, OH, US
University of Cincinnati
Internal applicants must apply internally via SuccessFactors >
Founded in 1819, the University of Cincinnati embarks upon its third century - building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, . Underscoring the power of creativity, ingenuity, invention and inclusion, what's Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America's top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as "the most ambitious campus design program in the country.
Support the Configuration Management Database (CMDB) for applications and the management of all related functionality. The position will also assist with the design and deployment and coordination of the university applications implementation.
Set direction and objectives for applications as related to Configuration Management and to help ensure that the university takes advantage of the services provided within applications.
Design, architecture, and documentation for configuration items within the university services structure.
Create, update and maintain CMDBs, Asset Management Databases and other asset/configuration management repositories in a complex IT environment.
Identify and track Configuration Items (CIs), implementing change control and accounting for discovered/manual CIs in IT system.
Manage CMDB health to support Assets and Configuration and CI relationships, as coming from discovered sources, manual sources from like relationship data from network team.
Reconcile solution of the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions.
Work closely with various stakeholders to provide guidance in the management of CI's and the relationships between them.
Participate in a 24x7 on-call rotation with other administrators.
Perform related duties based on departmental need. This job description can be changed at any time.
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related field.
Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
Two (2) years of experience managing and supporting ServiceNow CMDB and ServiceNow Discovery.
Working knowledge of commonly used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.
Additional Qualifications Considered
Two (2) years of experience in IT Asset Management Lifecycle processes (including hardware and software).
Comfortable working with end-users as well as management with the ability to speak in public forums when required and effectively relay information based on the target audience presenting to.
Familiarity with the ITIL Framework and ITSM concepts and practices.
ITIL v3 Certified.
Physical Requirements/Work Environment
Office environment/no specific unusual physical or environmental demands.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
SF:LJN (OMJ) SF:RM SF:HED, SF:INS SF:HERC SF:DIV
Nearest Major Market: Cincinnati
Manager, Database, Engineer, Developer, Computer Science, Management, Technology, Engineering
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.