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Shelter Manager Job in Columbus, Ohio US

Shelter Manager

Lutheran Social Services of Central Ohio - Columbus, OH

Posted: 5/21/2021 - Expires: 8/19/2021

Job ID: 227547314

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Job Description

Job Details

Job Location

Faith Mission Shelter Building - Columbus, OH

 

Description
 
GENERAL SUMMARY:

Develop, manage and monitor all shelter processes. Act as a liaison to other shelter and department managers to assess completion of projects, and participate in strategic and budget planning. Ensure the highest quality in the provision of hospitality, customer service and engagement to residents of LSS Faith Mission shelters. Maintain overall responsibility for the safety and security of staff, clients, volunteers, and facilities at LSS Faith Mission properties. Provide direction to staff, clients, volunteers and others.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Directly supervises employees in the assigned shelter/s. Carries out supervisory responsibilities in accordance with the Agency's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems on a timely basis.

Supervise and develop staff in the provision of shelter and engagement within the guidelines of the agency mission and vision.

Represent LSS Faith Mission at provider and community meetings. Proactively and positively communicates the organization's mission and advances the services and values of the organization.

Ensure the highest quality of facility and housekeeping standards are upheld on the campus including, main areas, resident dorms, staff areas, rest rooms and all common areas within the facility, report all maintenance needs to the Director of Client Services and/or Director of Facilities. Develop, implement and maintain regular maintenance and housekeeping schedules with facilities staff.

Ensure compliance with local, state, federal and funder rules and regulations including, infection control, and other criteria for state surveys, CARF, CSB site visits, OSHA, VA and ADA, etc. regulation and compliance with facility procedures.

Anticipate and respond to the needs of the residents and the facility.

Participate in the development and implementation of a comprehensive CQI process.

Assess and obtain appropriate materials for a successful customer service operation of facility.

Maintain supply inventory including that of cleaning, infection control and laundry supplies. Observe and work with staff to ensure proper handling of chemicals and equipment.

Coordinate the implementation of facility needs with administrators and other shared services departments.

Develop and manage facility budget.

Oversee and manage record keeping data, encounter data and information management as assigned, ensure resident and agency confidentiality is maintained.

Participate in week-end supervision and on-call management rotation.

Acts as a dedicated and professional member of LSS Faith Mission management team.

Perform all other duties as assigned.

REPORTING RELATIONSHIPS SUPERVISES:

Supervises engagement staff and shelter volunteers, etc

QUALIFICATIONS

EDUCATION:

This position requires a minimum of a Bachelor's degree (B. A.) or equivalent experience

EXPERIENCE:

Minimum two years experience in homeless shelter and/or residential services

Minimum two years supervisory experience

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

Excellent written and verbal communication skills

Proven ability to cooperate with other departments

Knowledge of housekeeping methods

Ability to work with diverse populations

Exemplary customer service skills

OTHER REQUIREMENTS:

Valid Ohio driver's license, access to reliable insured transportation and ability to meet LSS insurance standards required

Physical Requirements

Rarely

(0-12%)

Occasionally

(12-33%)

Frequently

(34-66%)

Regularly

(67-100%)

Seeing: read reports and use computer

X

Speaking & Hearing: communication with clients and co-workers

X

Standing/Walking

X

Climbing/Stooping/Kneeling

X

Lifting/Pushing/Pulling up to 25 lbs

X

Lifting/Pushing/Pulling 25-50 lbs

X

Lifting/Pushing/Pulling 50-100 lbs

X

Lifting/Pushing/Pulling over 100 lbs

X

Fingering/Grasping/Feeling: write, type, use phones, etc...

X

Sitting for extended periods of time

X

Working Conditions

Working conditions include working in a homeless shelter environment with a wide range of clientele

 
 

LSSCO is an EOE. M/D/V/F

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
50987083_1
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A