to enhance the quality of life of our residents by providing high quality service, care and job performance in a cheerful, timely manner and by communicating, cooperating and coordinating with other departments for the benefit of our resident community.
- Provide excellent customer service to residents and family members to enhance resident satisfaction and the overall dining experience.
- Work cooperatively with other departments to serve resident dining needs.
- Respond to resident and family questions and complaints in a friendly, problem solving manner.
- Serve food and beverages in dining room in accordance with residents’ dietary needs and preferences.
- Assist in scheduled cleaning duties
- Clean dining room tables, chairs, and other equipment. Sweep, mop and vacuum floors.
- Carry soiled utensils to wash area.
- Wash and clean utensils as directed
- Clean trash receptacles, carry out garbage and keep work area clean.
- Set up meal trays, food carts and dining room as instructed.
- Distribute and collect menus as needed.
- Assist in checking diet tray before distribution
- Deliver food car, trays, etc. to designated area(s)
- Perform dishwashing/cleaning procedures
- Remove food trays from cars, dining room, etc. and take to dishwashing area
- Prepare and deliver snacks, beverages, etc. as instructed
- Effective time management—completing work within shift, clocking in and out on time, taking no more than allotted breaks (two 15 minute breaks and one 30 minute break).
- Able to cope with mental and emotional stress related to working with persons who are ill, disabled, or emotionally upset.
- Adaptability – can adapt to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected results.
- Safety and security – actively promotes and personally observes safety and security procedures, uses equipment and materials properly.
- Interpersonal skills – maintaining confidentiality, remain open to others’ ideas and exhibit willingness to try new things.
- Consistently follows the Employee Code of Conduct
- Must be able to read, write, speak, and understand the English language.
- Maintain confidentiality of all pertinent resident care information
- Knock before entering Resident’s rooms
- Perform other duties as assigned
TEAM WORK AND COMMUNICATION
- Displays teamwork by consistently assisting co-workers
- Gets along with and respects fellow employees.
- Gets along with and respects management
- Willingness to train new co-workers
- Is cooperative and helpful
- Listens to others
- Displays cell phone etiquette – no cell phone use except during breaks or lunch
- Communicates effectively with residents, families, management and co-workers
- Acts politely and respectfully in all interactions with family and residents.
- Responds quickly and effectively to requests from family, residents and co-workers.
- Provides resident centered care by carefully listening, being respectful, and striving to understand and meet individual needs.
- Takes responsibility for and participates in providing an excellent experience and quality of care to residents.
- Receives positive feedback from residents and families (i.e. letters from family members, employee of the month nominations, etc.)
- Maintain positive attitude and professionalism with residents, families, visitors and co-workers
- Able to handle criticism/difficult situations with resident, families and co-workers
- Exhibits dependability through consistent attendance on all scheduled shifts
- Attend all mandatory trainings and departmental meetings
- Wear name badge at all times while on duty; maintain clean appropriate uniform, proper nail length, no facial piercings
EDUCATION, KNOWLEDGE, ABILITIES, AND SKILLS
- High school diploma required. High School students working part time are exempt from this requirement.
- Ability to perform routine, repetitive tasks with frequent interruptions.
- Able to follow oral and written instructions.
- Ability to work flexible hours.
- Must meet general health requirements of the facility including routine TB tests, etc.
- Must not pose a direct threat to the health or safety of other individuals