Live Chat

Associate Payroll Product Support Specialist Job in Cleveland, Ohio US

Associate Payroll Product Support Specialist


Posted: 6/7/2021 - Expires: 9/5/2021

Job ID: 228030462


Job Description

Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.

The HCM / Integration Account Managers will implement speciality services/integrations for new and existing clients, as well as provide ongoing support for complex escalations. The position will take a holistic approach to onboarding new products for Heartland clients and will partner with Client Services, Implementation, the Sales Team, and external vendors to provide a smooth transition to Heartland.

What will you be doing?

Complete implementation of new products/integrations for our clients

Conduct client trainings and demos

Partner closely with SPA's, HCM Support, Implementation Specialists, and vendors to ensure a smooth onboarding process

Adhere to service level agreements for setup timeframes

Handle complex client escalations

Provide training to front line employees when necessary to better support our clients

Provide training to clients on product/integration features when deemed necessary

Becoming client facing when deemed necessary

Utilize formal ticketing system to complete work and providing required updates to properly service and follow-up with clients

Attend ongoing trainings as assigned by department management

Meet productivity expectations as outline by management

Stay abreast of Heartland system enhancements and product releases

Other duties as assigned

What are the requirements?

Knowledge level of all specialty product/integrations; ability to triage/implement multiple products

Basic knowledge of the Heartland payroll system

Adhering to Global Payments data security policies

Ability to work independently with excellent time management skills

Troubleshooting and problem solving skills

Customer service oriented

Excellent communication skills (phone and written)

Detail oriented with strong organizational skills

Ability to multitask

Working knowledge of basic office technology, including G-Suite tools

Bachelor's Degree or equivalent work experience (1-2 years payroll, implementation, or product related experience)

Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at


TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®: