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Call Support Technician Job in Wapakoneta, Ohio US

Call Support Technician

Com Net Inc - Wapakoneta, OH

Posted: 6/7/2021 - Expires: 8/1/2021

Job ID: 228040668


Job Description

  • Answer live Technical Support telephone calls in an accurate and professional manner
  • Assist in the timely resolution of Internet connectivity, e-mail, and other ISP related issues
  • Troubleshooting Internet-related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
  • Enter all calls and transactions into a tracking database

Skill Requirements:

  • Experience in basic home networking including Wi-Fi
  • Experience in TCP/IP and Internet applications
  • Experience with Windows and Macintosh operating systems
  • Ability to quickly analyze and pinpoint problems
  • Exceptional writing skills and verbal communication skills
  • Possess a positive, caring, and helpful attitude
  • Possess excellent telephone skills
  • Have strong team orientation
  • Ability to work flexible hours and weekends

Position Specifics:

  • Part-time
  • Flex Shift Hours: 10 am - 7 pm
  • Hourly rate with monthly performance incentive bonus
  • Remote work available after on-site training


Equal Opportunity Employer

Job Summary

Employment Type:
Part Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
$11.75 - $11.75 /hour 
Incentive Bonus
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4